★ 4.7 average across 516 verified BC reviews — named homeowners, real towns, install years on record.
These are the reviews on file for this province, shown unedited except for length — positive and negative alike, never a line of our own marketing attributed to a customer. Reviewers received nothing for reviewing us. Read every review, including the critical ones, on GuildQuality and on our Google Business Profile.
“Many years ago, we had our roof installed by Interlock Roofing Company, which came with a lifetime warranty. The roof served us well, but over the last couple of years the paint began to peel and it became quite unsightly. We contacted Interlock to request a replacement. I have to admit, it took some time and a few follow-up emails and phone calls, but eventually our case was passed to Todd — and thanks to him, our problem was fully resolved.Todd arranged for the best installer, Danny, to handle our roof, and I don’t have enough words to describe how exceptional he is. Not only is Danny extremely knowledgeable and professional, but he is also a true perfectionist who pays attention to every detail. Our roof looks beautiful again thanks to both Todd and Danny.We truly appreciate their dedication and the quality of their work.”
“We have already taken several positive comments from friends and neighbors and have recommended Interlock. Just the schedule. Things could have been done differently to shorten the project time. It was very disruptive to have scaffolding around the house for over 2 months Would have rated a full 5 if not for the time it took and the resulting secondary damage. We were treated fairly by Interlock and we are very pleased with our roof. Neighbors like it too”
12 detailed ratings · Read the full survey →
Roof completed July 24, 2024
Detailed ratings
Likely To Recommend★★★★★Strongly agree
“We have already taken several positive comments from friends and neighbors and have recommended Interlock.”
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Agree
Employees Professionalism★★★★★Agree
Communication★★★★★Strongly agree
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Agree
Professional Completion★★★★★Strongly agree
Problem Resolution★★★★★Agree
Schedule★★★★★Strongly disagree
“Project took 2 and 1/2 months. There was never an agreed time for completion before starting but on day 1 was estimated it could take up to a month. There were inadequate skilled resources to do it faster. This long time-line fed itself with weather (rain and heat) delays, weather (rain) damage, and other delays over the course of the schedule.”
“Ours was a complicated project with a concrete tile replacement, extremely steep slopes, custom fits and large surface area. Definitely not a roof you want to replace frequently so a lifetime warranty was most appealing. Interlock's team for this project was super and results are fantastic.”
Roof completed July 24, 2024
Ronald P.
North Vancouver, BC · 2024 · Roof from 2024
Google
★★★
“This was a replacement roof for a torch on roof. It also included the installation of solar cell panels. I did not realize how slippery the interlock roofing is when wet. Solar panels require cleaning periodically. I am not sure that this was the best choice for a solar installation.”
“I was very happy with the salesman, project manager, and workers. They were very respectful and I was comfortable with having them around which is important to me. NONE”
12 detailed ratings · Read the full survey →
Roof completed October 28, 2021
Detailed ratings
Likely To Recommend★★★★★Strongly agree
“I was very happy with the salesman, project manager, and workers. They were very respectful and I was comfortable with having them around which is important to me.”
Sales Punctuality★★★★★Strongly agree
“He was kind and did a good job of explaining the products. He felt bad that I was having issues with my insurance agency and did great with helping get my roof repaired.”
“One month into the purchase of my first house, a surprise awaited following a refresh of my gutters – two words every homeowner dreads hearing…'roof replacement!' High anxiety. Having no experience or know-how, being a rookie homeowner, replacing the roof felt daunting and uncomfortable.”
Roof completed January 11, 2021
Brock R.
North Vancouver, BC · 2021 · Roof from 2021
★★★★★
“Timely, courteous, cleaned up daily. The roof is for life ... so sadly I can only refer friends to interlock.”
12 detailed ratings · Read the full survey →
Roof completed April 29, 2021
Detailed ratings
Likely To Recommend★★★★★Strongly agree
“Timely, courteous, cleaned up daily.”
Sales Punctuality★★★★★Strongly agree
“Expe rienced”
Sales Knowledge★★★★★Strongly agree
“Was able to explain all aspects of the product and the process”
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Strongly agree
Installation Crew★★★★★Strongly agree
“It ways as if they were working on their own home”
“No areas of improvement. I cannot recommend the company enough for their professionalism, commitment to doing the work and a wonderful product. I just did a renovation, and they were by far my favorite folks that were on the property.”
“It's a great service and a high quality product. They could improve on having more periodic checking during the job, as opposed to once it was finished and they were having to redo it in areas that were not satisfactory.”
12 detailed ratings · Read the full survey →
Roof completed November 1, 2020
Detailed ratings
Likely To Recommend★★★★★Agree
“It's a great service and a high quality product.”
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Agree
“The Interlock team was great. We had some challenges with one of the subcontractors early on in the process, but again, the interlock team worked through those issues and rectified them in a professional manner.”
Communication★★★★★Strongly agree
Installation Crew★★★★★Agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Agree
Professional Completion★★★★★Agree
Problem Resolution★★★★★Agree
Schedule★★★★★Neutral
“The schedule went off track due to the original subcontractor group. Once the deficiencies were identified, the job was put back on track, but unfortunately, we didn't get a full time crew all at once; we had it phased out over a longer period.”
“The service was professional. The writing of the contract should have been more clear about what to expect. I did not receive something I was promised , I got it in the end but it was a hassle.”
12 detailed ratings · Read the full survey →
Roof completed September 16, 2020
Detailed ratings
Likely To Recommend★★★★★Strongly agree
“The service was professional.”
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Agree
“I was very happy with the team led by Joey.”
Communication★★★★★Strongly agree
Installation Crew★★★★★Agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Neutral
“My driveway was full of nails afterwards there was no clean up and my tire ended up being punctured and I had to replace it.”
“more detailed discussion on roof venting prior to install, made aware of custom (flat) paint options, testing of water run off to gutters prior to completion”
“Very pleased with professional and friendly attitude of every employee. Roof looks fantasticWaiting for a bit of cosmetic work on the chimney flashing.”
“Overall experience was great. No real improvement points. The Interlock team accommodated an accelerated start date since we had water issues in the old roof. The project was completed ahead of schedule as well once it started. We also were getting the gutters done at the same time so the Interlock team was able to work with the gutter installers to make sure the roof was installed in a manner that worked seamlessly with the gutters which was appreciated.Another impressive aspect has been the experience after the project was complete. Todd and the team cares about the product and it shows in terms of answering questions and willingness to go out of the way to make sure we were completely satisfied. Overall a great experience and highly recommended.”
“I think the only challenge we had was the weather. They were doing the work in the winter and it was a challenge. Although it took longer than anticipated, that was out of their control. I will recommended Interlock Roofing to anyone who asks.”
“I think it was excellent but sometimes they would say that they would be coming out and then they wouldn't so that was a little disappointing but we were told to expect delays so that is fine. I really like the roof and I am really glad that we got it.”
“Randal was patient and respectful. He made sure that we understood what interlock roofing was about. We very much appreciated his time. Thank you. Randal, and best wishes to you!”
“To whom it may concern, We are writing to tell you how happy we are with our new roof installed by your company in May. Who knew when we went to the Vancouver Boat Show in January we would spend most of our time there at your presentation booth with salesman, Randal. He was very enthusiastic about your products, service and company.”
“The only thing that shocked us a little bit is the amount of time that it took. Somewhere along the line in the beginning if they had said it would be three weeks we would have known that and planned for it. It's not a problem, because they were fantastic and excellent, I just didn't think it would be almost four weeks. I will recommend them. I already have!”
“The job has been completed. It was done only a couple days after the sales visit. Everyone was very competent, the payments were agreed on, and they did a good job.”
“I would like to take this time to say thank you for a job well done. From sales, to project manager, to roofer, the team worked in a highly professional manner. The job was organized efficiently and completed in a timely manner. All materials on completion were taken away within the next day. Michael's work was efficient and very well done.”
Roof completed February 20, 2012
Elvira K.
West Vancouver, BC · 2012 · Roof from 2012
★★★★★
“We are very pleased with the Interlock Roofing System that you recently installed on our 761 E.12th street property. We chose your product for it's Clean, Contemporary look, Durability and Quality. Your installation Manager, Todd Jones, was always available for consultation. His professional approach and product expertise ensured we got what we needed to complete this Custom Design Roof, on time and within the budget.”
Brett, Jim and Lyn M.
North Vancouver, BC · 2011
★★★★★
“Interlock Metal Roofing (BC) Ltd. To whom it may concern I would like to commend your staff who were very courteous and helpful from my first meeting with your representative, Colin James, who was very informative and answered all my questions and doubts regarding your roofing system. My special thanks goes to Michael Hayes who did an excellent job of the installation.”
Roof completed May 12, 2011
Doreen L.
North Vancouver, BC · 2011
★★★★★
“Mike was our main roofer on the job. He spent and used his best knowledge and experience and made our roof as his own. Awesome. Did you receive the products and services presented to you by our company representative? 100% Are you happy with the appearance of your new roofing system? 100% Please rate your experience with our installation team 90% Were our installers courteous and professional in their work? 100% Was all of the excess debris removed from your property and the area thoroughly cleaned up upon completion of the installation? 100% Would you recommend our company to others as dealing fairly and in good faith? 100%”
Roof completed September 25, 2010
Brett and Cole M.
North Vancouver, BC · 2010
★★★★★
“To whom it may concern. This is to confirm that I awarded a contract to Interlock Roofing for the installation of a new aluminum roof on my existing home at the above address. The installation was carried out by BC’s Best Roof and the person responsible for the work was Michael Hayes.”
“To Whom it May Concern, We want to express our appreciation for the good work done by Antonio and Tyler this weekend putting the new roof on our house here on Bowen Island. Considering the difficult conditions and challenging nature of the work they were doing for us, their attitude was always positive, friendly and professional. Their working day was long but they kept going very diligently until the job was finished. They also cleaned up nicely and their job appears to be first rate, so we have nothing but compliments for the job they did. I have no hesitation about recommending them to your clients.”
Roof completed May 17, 2009
Carol Cram and Gregg S.
Bowen Island, BC · 2009 · Roof from 2009
★★★★★
“Now that you have completed the job of replacing our old cedar shingle roof with an Interlock Standing Seam aluminum roof, Jayne and I are writing to express our thanks for the work that you have done.”
Roof completed May 11, 2009
David S.
West Vancouver, BC · 2009 · Roof from 2009
★★★★★
“In doing the roofing project on my property, Tyler and Michael have exhibited exceptional professionalism. They were thorough and meticulous in what they did, and were pleasant and courteous in dealing with us. We are most satisfied with them.”
Roof completed March 30, 2002
Stephen Hoh, M.
Lions Bay, BC · 2002 · Roof from 2002
★★★★★
“We just got our new Interlock roof installed in Qualicum Beach. Antonio and his team were fabulous, we could not have asked for a better service. Hard working, on time, respectful and friendly, bravo! We can recommend this product and especially these installers! Kind regards, Annette”
Roof completed September 9, 2026
Annette J.
Qualicum Beach, BC · 2026
Email
★★★★★
“Fantastic service from the install team! Perfect precision in every shingle - We have done two houses with Interlock - we would strongly recommend them anytime!”
“Price and install schedule availability would limit my recommendation for some situations. Great experience overall. No complaints, just suggestions for improvement.”
12 detailed ratings · Read the full survey →
Roof completed July 31, 2026
Detailed ratings
Likely To Recommend★★★★★Agree
“Price and install schedule availability would limit my recommendation for some situations.”
Sales Punctuality★★★★★Disagree
“Randal is a nice guy, but he seems overscheduled which made coordinating with him difficult at times.”
Sales Knowledge★★★★★Strongly agree
“Randal clearly knows the product line and has experience with the system.”
Employees Professionalism★★★★★Strongly agree
“Everyone I worked with from Randal, Todd, Mike, and Antonio were all awesome.”
Communication★★★★★Neutral
“There were a few times I had to followup on my previous email with Randal and Todd. Likely due to being overscheduled.”
Installation Crew★★★★★Strongly agree
“Antonio and Mike are all-stars. Antonio’s boys, while being young and with limited experience, were all super hard workers and very respectful. It’s hard to find labourers willing to commit to roofing long term so I understand the turnover and don’t see the green crew as a negative as Antonio and Mike dealt with all the detail work.”
Quality Of Materials★★★★★Agree
“Materials were all great, but some scratches of the coating was observed on some installed panels. Since the panels are aluminum it’s not as bad as on a steel roof, but it doesn’t look great. Scratches were too minor to request the panels be replaced. A couple panels were bent from poor installation of the kick boards and Mike replaced those perfectly. You cannot even tell where they were.”
Quality Of Workmanship★★★★★Strongly agree
“Mike and Antonio are masters of their craft and it shows in the details. We have angled fascia boards and I watched Antonio recut flashings multiple times until he was satisfied with them without me having to say a thing. Detailing is definitely a strength of this team.”
Clean & Safe★★★★★Agree
“I am still finding snipped corners of the aluminum panels and flashings. The magnet the crew used was great for picking up the old nails, but the new aluminum ring shank nails and snipped flashing pieces aren’t magnetic so there are little pieces in the downspout cleanouts and around the yard. I’m hyper aware of them as we have a 13-month old who finds every little thing in the yard.”
Professional Completion★★★★★Strongly agree
“Cannot stress enough how awesome it was to work with Antonio and Mike. Both awesome guys.”
Problem Resolution★★★★★Strongly agree
“Any issue I brought up was dealt with effectively and respectfully. No excuses, no trying to avoid rework, just a great working relationship.”
Schedule★★★★★Strongly agree
“The crew’s willingness to work in with my insulator’s schedule was awesome. The insulation contractor (Top Trade) went out of their way to tell me how much they appreciated working with Antonio. They were nervous to coordinate with a roofing company as they had had issues in the past, but they said nothing but good things about working with Antonio and the crew.”
“Well, it's only been two or three weeks, so we don't know about the quality or if there are going to be any leaks. There are some troubling signs because there is some damage to the flashing in front of the garage, and we are trying to contact Interlock, but we don't seem to get any response from them. That is pretty troubling at this point. Communication would be number one, and also timing and schedule. Overall, it was not a bad experience, but there are still some things that they need to fix. I hope that somebody from the company is going to contact us and schedule that little fix. It's not a big deal, but it has to be done.”
11 detailed ratings · Read the full survey →
Roof completed April 23, 2026
Detailed ratings
Likely To Recommend★★★★★Strongly agree
“Well, it's only been two or three weeks, so we don't know about the quality or if there are going to be any leaks. There are some troubling signs because there is some damage to the flashing in front of the garage, and we are trying to contact Interlock, but we don't seem to get any response from them. That is pretty troubling at this point.”
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Neutral
“They were supposed to do the roof in three days, but it lasted for two weeks because they showed up late, sometimes with only two guys.”
Communication★★★★★Neutral
“We don't get any response to fix the flashing situation.”
Installation Crew★★★★★Agree
Quality Of Workmanship★★★★★Neutral
“They left a couple of places where the flashing is bent, and there is no response from the company to fix it.”
Clean & Safe★★★★★Agree
“We had the hailstorms, which caused a lot.”
Professional Completion★★★★★Agree
“They didn't finish a couple of details.”
Problem Resolution★★★★★Strongly disagree
“There is a problem with the vent flashing, which is fairly visible, and the company is not addressing it.”
“Well, it's only been two or three weeks, so we don't know about the quality or if there are going to be any leaks. There are some troubling signs because there is some damage to the flashing in front of the garage, and we are trying to contact Interlock, but we don't seem to get any response from them. That is pretty troubling at this point. Overall, it was not a bad experience, but there are still some things that they need to fix. I hope that somebody from the company is going to contact us and schedule that little fix. It's not a big deal, but it has to be done. I would like to recognize Randal Phipps for his exceptional service. Communication would be number one, and also timing and schedule.”
11 detailed ratings · Read the full survey →
Roof completed April 23, 2026
Detailed ratings
Likely To Recommend★★★★★Strongly agree
“Well, it's only been two or three weeks, so we don't know about the quality or if there are going to be any leaks. There are some troubling signs because there is some damage to the flashing in front of the garage, and we are trying to contact Interlock, but we don't seem to get any response from them. That is pretty troubling at this point.”
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Neutral
“They were supposed to do the roof in three days, but it lasted for two weeks because they showed up late, sometimes with only two guys. I believe they had another job somewhere in the area, so they were not really on time.”
Communication★★★★★Neutral
“We don't get any response to fix the flashing situation. It is not easy to reach the manager, and he is not really responsive. I have sent him a few emails recently and received no response; he completely ignored my emails.”
Installation Crew★★★★★Agree
Quality Of Workmanship★★★★★Neutral
“They left a couple of places where the flashing is bent, and there is no response from the company to fix it.”
Clean & Safe★★★★★Agree
“We had the hailstorms, which caused a lot.”
Professional Completion★★★★★Agree
“They didn't finish a couple of details. There are a couple of details that they need to fix.”
Problem Resolution★★★★★Strongly disagree
“There is a problem with the vent flashing, which is fairly visible, and the company is not addressing it. They are ignoring our emails.”
“Mike, Todd and Danillo did a great job supporting me through out the different stages of the project.”
11 detailed ratings · Read the full survey →
Roof completed March 31, 2026
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Agree
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Agree
“The current roof looks amazing. If it lasts a lifetime I will give it full stars.”
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Agree
Professional Completion★★★★★Strongly agree
Problem Resolution★★★★★Agree
“Multiple issues have been resolved, including missed vents that where identified by other trades later in the process. Documentation that various parts of the flat roof meeting city of Burnaby Building code. Some required venting on a skirt roof was missed and we are in the process of solving that issue.”
“I recently had my 25 year old asphalt roof replaced with an Interlock Metal roof. I'm so very happy with my decision. In fact, best decision ever to have Interlock Industries install.”
“Nick and Jess were great. Better/acurate communication.”
12 detailed ratings · Read the full survey →
Roof completed December 16, 2025
Detailed ratings
Likely To Recommend★★★★★Agree
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Agree
“Few differences between what the installer said we should do and the sales guy said we should do.”
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Strongly disagree
“Probably the most miserable part of the whole experience and put a damper on everything. If you are going to set a date to come, make sure its for real. So many "we will be there mondays" that I went for many weeks without gutters, multiple times moving my kid out of his room and back for no reason, multiple times tearing apart my soffits to expose the water damaged plywood and putting it back together again. Got a call letting me know that the roof is being delievered when the driver was at my house. This made everything a bit frustrating. WOuld rather you just said "nope, not going to be there for a while" and then when it was time to show up, say , we will really be there on monday.”
Installation Crew★★★★★Strongly agree
“He was fantastic.”
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Agree
“Few things I would have liked to have seen done differently. Where the old shingles were removed and the plywood replaced there is a wavy dip now, I would have personally put the old shingles back up to create a shim of sorts to hide the dip. The leaking roof after didnt help but seems like it may be fixed now, roof looks great otherwise, the wavy spot isnt visible to anyone but my neighbor.”
“The communication during the installation and when the wind deficiencies were found in my roof was not handled well. I had to go into my attic myself to verify whether the work they claimed was done had actually been completed — and several times, it wasn't. They had to come back multiple times, and I had to adjust how I communicated just to make sure we could finally get everything resolved.”
12 detailed ratings · Read the full survey →
Roof completed March 9, 2026
Detailed ratings
Likely To Recommend★★★★★Agree
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Neutral
“The office staff was great.”
Communication★★★★★Neutral
“The office staff communicated with me effectively.”
Installation Crew★★★★★Disagree
“The installation crew was not good at communicating.”
Quality Of Materials★★★★★Agree
“I am happy with the roofing product, but the patchwork that was done to the roof structure was meh.”
Quality Of Workmanship★★★★★Agree
Clean & Safe★★★★★Strongly disagree
“The gutters were left full of metal, and there were nails in my neighbor's yard and in my driveway.”
Professional Completion★★★★★Neutral
“It required me to follow up with the office staff to get some things corrected.”
Problem Resolution★★★★★Disagree
“It required repeated follow-ups to get some things corrected.”
Schedule★★★★★Disagree
“I was told it would take a week to do my roof, and it took three weeks.”
“The communication during the installation and when the wind deficiencies were found in my roof was not handled well. I had to go into my attic myself to verify whether the work they claimed was done had actually been completed — and several times, it wasn’t. They had to come back multiple times, and I had to adjust how I communicated just to make sure we could finally get everything resolved.”
12 detailed ratings · Read the full survey →
Roof completed March 9, 2026
Detailed ratings
Likely To Recommend★★★★★Agree
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Neutral
“The office staff was great.”
Communication★★★★★Neutral
“The office staff communicated with me effectively.”
Installation Crew★★★★★Disagree
“The installation crew was not good at communicating.”
Quality Of Materials★★★★★Agree
“I am happy with the roofing product, but the patchwork that was done to the roof structure was meh.”
Quality Of Workmanship★★★★★Agree
Clean & Safe★★★★★Strongly disagree
“The gutters were left full of metal, and there were nails in my neighbor’s yard and in my driveway. There were cut pieces of metal shingles and other debris spread around my yard, and my gutters were actually cut and left leaking.”
Professional Completion★★★★★Neutral
“It required me to follow up with the office staff to get some things corrected.”
Problem Resolution★★★★★Disagree
“It required repeated follow-ups to get some things corrected.”
Schedule★★★★★Disagree
“The schedule was not communicated effectively. I was told it would take a week to do my roof, and it took three weeks.”
“Quality product, good reputation is better and referrals, better than glossy brochure advertising. No follow up with Randal after installation. Thank you for the opportunity to provide feedback. Overall very satisfied with Interlock. I found at least 6 roofing nails left on the driveway after roof installation. Walked, swept and blew driveway to ensure it was clear.”
12 detailed ratings · Read the full survey →
Roof completed February 10, 2026
Detailed ratings
Likely To Recommend★★★★★Strongly agree
“Quality product, good reputation is better and referrals, better than glossy brochure advertising.”
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
“Provided information and samples of the roofing materials”
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Neutral
“Delay in getting started, not informed.”
Installation Crew★★★★★Strongly agree
“Did the job, team effort, organized.”
Quality Of Materials★★★★★Strongly agree
“Choice of materials was confirmed by Randal as being a good option.”
Quality Of Workmanship★★★★★Agree
“Flashing at gutter not notched at gutter support brackets. This became apparent, gutter overflowing, paper and roofing nails left in gutter.”
“I like the product and the installation features over standing seam roofing for this application. There was never any third party quality assurance process to check on the installers work as he was working alone with a helper. Is this installed as per the recommendations of the manufacturer - I really cannot comment on that and neither can the sales person. All I have is a warranty piece of paper.”
10 detailed ratings · Read the full survey →
Roof completed February 10, 2026
Detailed ratings
Likely To Recommend★★★★★Strongly agree
“I like the product and the installation features over standing seam roofing for this application.”
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Neutral
“Mike did not sell this product to me, rather I selected the product and he facilitated the paperwork.”
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Neutral
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
“So far so good another 49 years and 10 months to go...”
Clean & Safe★★★★★Strongly agree
“Very happy with the tidiness of the job yet I did not see Mike Smith on the job site during installation.”
Professional Completion★★★★★Strongly agree
“A professional installer would have had a port pity and a garbage bin in place for the duration of the install.”
“Quality product, good reputation is better and referrals, better than glossy brochure advertising. Thank you for the opportunity to provide feedback. Overall very satisfied with Interlock. I found at least 6 roofing nails left on the driveway after roof installation. Walked, swept and blew driveway to ensure it was clear. Courteous crew. No follow up with Randal after installation.”
12 detailed ratings · Read the full survey →
Roof completed February 10, 2026
Detailed ratings
Likely To Recommend★★★★★Strongly agree
“Quality product, good reputation is better and referrals, better than glossy brochure advertising.”
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
“Provided information and samples of the roofing materials”
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Neutral
“Delay in getting started, not informed.”
Installation Crew★★★★★Strongly agree
“Did the job, team effort, organized.”
Quality Of Materials★★★★★Strongly agree
“Choice of materials was confirmed by Randal as being a good option.”
Quality Of Workmanship★★★★★Agree
“Flashing at gutter not notched at gutter support brackets. This became apparent, gutter overflowing, paper and roofing nails left in gutter.”
“I am very happy with value for money and professionalism of the team. Overall a very good experience. The crew lead for the installation was ab exceptional worker and communicator. See comments and scores above”
12 detailed ratings · Read the full survey →
Roof completed November 24, 2025
Detailed ratings
Likely To Recommend★★★★★Strongly agree
“I am very happy with value for money and professionalism of the team.”
Sales Punctuality★★★★★Strongly agree
“It was a positive experience all around.”
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Agree
“There was a miscommunication about the skylights and the price increased as a result. The wording of the installation costs could have been more clear.”
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Strongly agree
Professional Completion★★★★★Strongly agree
Problem Resolution★★★★★Agree
“See comments above”
Schedule★★★★★Neutral
“Timing was significantly delayed due to major project crews were committed too.”
“That's exactly the point, if the work is not done according to the specifications, what are we doing. Better communication, better training. Much much better training. If this is not treated as a confidential document, well I don't have to elicit the consequences. Todd and I need to work with these two crews and get this contract back on track.”
12 detailed ratings · Read the full survey →
Roof completed December 31, 2025
Detailed ratings
Likely To Recommend★★★★★Neutral
“That's exactly the point, if the work is not done according to the specifications, what are we doing.”
Sales Punctuality★★★★★Neutral
“Mike bid the project with a contract (CCDC) that requires both the Strata and Interlock to sign.”
Sales Knowledge★★★★★Neutral
“Mike came to site a couple of times, it was mostly Todd Jones.”
Employees Professionalism★★★★★Agree
“Todd did the best he could in suggesting appropriate ways of tackling the wall - roof interface.”
Communication★★★★★Agree
“Todd did a good job explaining his work to a Heavy Civil Construction Engineer.”
Installation Crew★★★★★Neutral
“The men had a blatant disregard for the engineers comments on the right way to do the job.”
Quality Of Materials★★★★★Agree
“Once I saw the product at your facility in the Delta, I was sold.”
Quality Of Workmanship★★★★★Disagree
“Please review the 12.5 weeks of engineering reports and the approximately 80 photos of non conforming work.”
Clean & Safe★★★★★Disagree
“Not a chance, mess every day, and damage thereof.”
Professional Completion★★★★★Disagree
“Not completed in a professional manner. Project Superintendent was on site 44% of the 73 total shifts.”
Problem Resolution★★★★★Disagree
“Todd tried his best, but the young men working with no supervision is contractually a breach.”
Schedule★★★★★Disagree
“Initial discussions were to complete a building and then move to the next.”
“Interlock Metal Roofing could improve by providing more status updates. My experience was pretty smooth and straightforward. No one has brought the sign that we are supposed to display, but everything was great.”
“My experience was pretty smooth and straightforward. No one has brought the sign that we are supposed to display, but everything was great. Vlad was very knowledgeable and made all the roof happen. Interlock Metal Roofing could improve by providing more status updates.”
“Extremely satisfied with the whole process. The initial visit by the sale representative shows they have done their research on my roof and what will be required. They started work exactly when they said they would.”
“Extremely satisfied with the whole process. The initial visit by the sale representative shows they have done their research on my roof and what will be required. They started work exactly when they said they would. The installation crew that worked on the roof always kept the site clean and free of nails and other trash. Highly recommended.”
“Warehouse color screw up was handled promptly by installation contractor. That was the the only negative experience in the whole project and it had no impact on job quality.”
“From the time I made the decision, to select Interlock as the successful roofing company, I have been extremely satisfied. The customer service has need excellent, regardless of whether it was administration, schedulers or the sale representative. The 4-5 man crew worked hard and long hours, under very hot conditions. Under the supervision of Antonio, a man with extensive experience and thoroughness, the project advanced quickly. One thing that demonstrated this was the focus on keeping the site clean and free of materials and nails and fasteners. Upon completion, my neighbors were echoing my own observation; if a roof could be beautiful, this one met that standard. People walking the public trail, have stopped to take pictures, and ask questions. 👍👍👍👍👍👍👍👍”
“When I decided I was gonna get a new roof, I knew it was going to be a metal roof. Meeting Randal at an outdoor show made it easier to start the process. He is both friendly and professional. The quote was straightforward. I got to see pictures of other houses and colors, and samples were brought.”
“Interlock Metal Roofing (BC) Ltd. was challenged by the roof on our home but managed to replace the whole roof system and repair some rot that was discovered under the roof they removed because of a faulty installation from another roofing contractor 15 years ago. The team working on the job worked very hard and efficiently and had the job done in just over two weeks.”
“My husband and I debated for some time as whether or not to replace our aging roof with a metal roof or go with the standard asphalt shingles. We're so happy we decided to go with the metal roof as it turned out better than our expectations and doesn't take away from the contemporary house style. We appreciated that the original meet and greet started with the estimate right up front and then led into the details of the roof color choices.”
“Replaced my roof on a few days, looks awesome. Great crew from vlad and his team.”
Roof completed March 31, 2025
Richard B.
Nanaimo, BC · 2025 · Roof from 2025
Google
★★★★★
“The install team were great and were able to work around my schedule so that I didn't have to take any extra time off work.”
Roof completed March 31, 2025
Mark F.
Nanaimo, BC · 2025 · Roof from 2025
Google
★★★★★
“From the estimator to the installers, everyone at Interlock has been fantastic to work with, great communication, Vlad and his install team were outstanding, efficient, and take great pride in their workmanship. Highly recommend! Great product, great team, outstanding service.”
“Worth the money - hands down! We got both roofs replaced (1 last year, and then the other this year) - and now we can sleep knowing our home is protected and in the day enjoy the gorgeous copper penny coloured roof!! Interlock was also great to work with!”
Roof completed November 28, 2023
Suzen H.
Crofton, BC · 2025 · Roof from 2023
Google
★★★★★
“We have invested not only our money but your promise. Please make sure to deliver your promises.”
“Fantastic service, clear & consistent communication, and a beautiful, durable product. Simply one of the best contractors we have ever worked with. We got quotes from numerous leading roofers for this job. Mike from Interlock was the only one who came to our house, spent an evening patiently explaining every aspect of the job, showed us many photos and described some of the technical aspects in ways that were easy to understand. When we called back with more questions, he was always available and always super helpful. For the installation, Mike recognized that we had an old house and were concerned about the workmanship. He sent us an experienced crew led by Oswaldo that went above and beyond any expectation we could have had. They not only protected our home but also took pains to protect the neighbors' homes beside ours. They gave us near daily briefings and showed us photos of everything they found on our roof and their work throughout. The job ended up taking much longer than anticipated because our roof had many problems that needed to be repaired. Oswaldo and Mike worked with us to make sure everything was taken care of and repaired before the new roofing was put on. They proved flexible and extremely diligent, communicating effectively throughout. We are thrilled with the result and grateful for all their hard work. We would not hesitate to use their services again and highly recommend them to anyone looking for roofers. As a bonus, we're delighted that we will never send another huge pile of asphalt shingles to the landfill again!”
“Would be great if you could figure out a way to not leave so many small pieces of metal all around. So far I'm happy with the result and ok with how the process went. Would have be nice to be informed bette r”
12 detailed ratings · Read the full survey →
Roof completed November 20, 2024
Detailed ratings
Likely To Recommend★★★★★Strongly agree
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Agree
Communication★★★★★Neutral
“Had to reach out a few time to know when the crew was coming.”
Installation Crew★★★★★Neutral
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Disagree
“Lots of garbage where left, throwing pieces of metal off the roof and picking them up after is not effective at all.”
“Everyone who sees the roof admires it, so it speaks for itself. Everything was perfect except I forgot to ask them to reinstall a downpipe on the roof. We both overlooked it. I will do so shortly. The roof of my house and double garage looks amazing and draws many compliments.”
12 detailed ratings · Read the full survey →
Roof completed September 30, 2024
Detailed ratings
Likely To Recommend★★★★★Strongly agree
“Everyone who sees the roof admires it, so it speaks for itself.”
“I was very happy with the initial product technical support and follow up, the overall quality and care in the installation and the professionalism demonstrated throughout the entire project. We're very excited about the new aesthetic and the durability and resilience the new roofing brings to our home.”
“The initial interactions with Interlock Metal Roofing- Delta were fantastic. However, since the job has been complete I have had a few problems that need fixing. I have had to have someone come fix the problem with my downspot and I am still waiting for Interlock Metal Roofing- Delta to come fix the other cosmetic issue. It has been a few months and they have not come to fix it. Interlock Metal Roofing- Delta generally was excellent but since the job has been done the other things have not been looked after. It has been quite a while since we have reached out to get the issue fixed. I assume they are busy. Also the sign in our yard is pretty ratty so they can come pick it up anytime.”
11 detailed ratings · Read the full survey →
Roof completed May 13, 2024
Detailed ratings
Likely To Recommend★★★★★Agree
“The initial interactions with Interlock Metal Roofing- Delta were fantastic. However, since the job has been complete I have had a few problems that need fixing. I have had to have someone come fix the problem with my downspot and I am still waiting for Interlock Metal Roofing- Delta to come fix the other cosmetic issue. It has been a few months and they have not come to fix it.”
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Strongly agree
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Agree
“I have one cosmetic thing that needs to be fixed.”
“Friendly sales crew and installation crew. Thank you Randall and Vlad. Great communication and prompt installation. Project was completed ahead of time. There was a bit of confusion with the billing timeline since the job start and completion dates were so close. Would have been easier to not split up the payment. Vlad and his crew were very friendly and provided some good recommendation on venting and were able to make adjustments during the install. Thanks for a great looking/functional toof”
“Interlock is the best roofing available in our opinion and now have had it installed on our second home. Our 1st home had the shingles installed in 2009, and helped sell the home in 2021, as they looked identical to when installed, had no issues and had the transferable 50 year warranty for the second owner. We just got our new house fitted with interlock roofing, as our original (40 year warranty asphalt shingles) were deemed uninsurable (at 23 years old) when trying to get insurance and recently started leaking. Now to the new interlock roof and the customer service. The team is amazing, and professional, they got our roof on, were available to answer any questions, and ensured we were 100%.satisfied before the team left and final payment was made. Decision for the roof was mainly due previous satisfaction, but we also loved knowing we don’t have annual costs/work in the future for things such as moss removal. The roof great for wind, hail and fire rating as well with is a bonus in the Okanagan.”
“I recently had my 25 year old asphalt roof replaced with an Interlock Metal roof. I'm so very happy with my decision. In fact, best decision ever to have Interlock Industries install. The metal roof is manufactured in Delta, BC and they have their own installers. It's not panels! It looks very much like a cedar roof! Color is awesome as well! My home looks great!”
“Start to finish a perfect choice. Highly recommended.Efficiency of the installation, exceptional.Daily clean up around my property, unbelievable.Fantastic look and beautiful finish I could not ask for more and with a life time warranty I don't need to.”
“Our family had Interlock installed on a house 40 years ago and it looks great today. I just had slate black installed in 2024 on a different house for a great look and reduced maintenance.”
Roof completed April 25, 2001
Art W.
Port Alberni, BC · 2024 · Roof from 2001
Google
★★★★★
“We were leaning towards a standard metal roof to replace our old asphalt shingles and in preparation for solar panels. I decided to get a quote from interlock and was impressed with the product. Interlock was within 10% of my quote for a steel roof and there was a little bit of room for negotiation. The installers worked extremely hard and were very professional and cleaned up after themselves. We had a little bit of damage to a railing from when the old roof was being removed. They offered compensation, but I was able to clean it up so it is hardly noticeable. When it rains hard, there is a pleasant pitter patter sound - not loud or disturbing at all. The roof looks amazing!”
“Last Christmas, our rental sprung a roof leak. Interlock was able to seal the leak immediately and to complete the installation in February. I have confidence that the new roof will be trouble free as we have an Interlock roof installed on our house ten years ago.”
“We recently had our cedar shake roof replaced with aluminum shakes by Interlock. We are the first house in our strata to go to this type of roof. Interlock did a great job, in a timely manner, and we have had many comments from neighbors saying we now have the best roof on the street.”
Roof completed April 22, 2024
Rick S.
Delta, BC · 2024 · Roof from 2024
Google
★★★★★
“The workmanship and quality exceeded my expectation. Last summer, we had power outages for 3 days without AC in an extreme hot day, I realized how cool the roof is, the fully double insulations under the metal slate keep the house so cool, we don't think we need AC anymore. It must save a lot on energy bills. Thank you for Interlock Metal Roofing”
“Great product, great service, 100% satisfied. From the time I requested a quote online until a new dark charcoal slate style roof was installed on my house was under a month. A little luck on my side helped as it was a smaller, more simple job and done before their usual busy time of year. The entire Interlock team Senior Factory Representative, Installation Manager, Administrator, and Install Crew truly impressed me through the entire process. Money well spent. Thank you!”
“I saw an Interlock roof installed in our neighborhood before I even knew what it was and immediately loved the proud confidence but subtle undertone of the roof (charcoal slate). Years later we sold that house and had the chance to renovate our new house and Interlock was my 1st choice. We struggled during the renovation to justify the cost of the roof and put it off to the very end but in the end we bit the bullet and we're so happy we did. The roof lends such authority to the rest of our renovation, simultaneously making the house look incredible while also ensuring it feels timeless and part of the neighborhood. On top of all of that, I need to add that the people involved with Interlock have all been incredible. Randal the sales person was the epitome of no-pressure, supportive sales. Todd was excellent to work with to schedule the install and Vlad and his team were the most professional tradespeople I've ever met.”
“I saw an Interlock roof installed in our neighborhood before I even knew what it was and immediately loved the proud confidence but subtle undertone of the roof (charcoal slate). Years later we sold that house and had the chance to renovate our new house and Interlock was my 1st choice. We struggled during the renovation to justify the cost of the roof and put it off to the very end but in the end we bit the bullet and we're so happy we did. The roof lends such authority to the rest of our renovation, simultaneously making the house look incredible while also ensuring it feels timeless and part of the neighborhood. On top of all of that, I need to add that the people involved with Interlock have all been incredible. Randal the sales person was the epitome of no-pressure, supportive sales. Todd was excellent to work with to schedule the install and Vlad and his team were the most professional tradespeople I've ever met. Timely, clean and presentable, quick at their job, incredible with our kids and aware that our house was a home and that the clean up at the end of each day helped ensure our kids were safe. Honestly, very little. We do not regret the purchase at all - and that says a lot since we will be paying for it for generations to come! :)”
“We are very pleased with the material; it is the best-looking metal roof around. While they were able to work with our solar company by providing the fastening points, they had difficulty coordinating with the electricians installing a new electrical mast. This is a rare challenge for any roofing company; I expect Interlock rarely has any issues. Also, they quickly solved a leak at our chimney when it was reported. Interlock has a very fine product and a competent crew. We love the finished product. Better coordination with the solar electricians that would have avoided issues.”
11 detailed ratings · Read the full survey →
Roof completed November 30, 2023
Detailed ratings
Likely To Recommend★★★★★Agree
“We are very pleased with the material; it is the best-looking metal roof around. While they were able to work with our solar company by providing the fastening points, they had difficulty coordinating with the electricians installing a new electrical mast. This is a rare challenge for any roofing company; I expect Interlock rarely has any issues. Also, they quickly solved a leak at our chimney when it was reported. Interlock has a very fine product and a competent crew. We love the finished product.”
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Agree
Installation Crew★★★★★Agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Strongly agree
Professional Completion★★★★★Strongly agree
Problem Resolution★★★★★Agree
“We did not appreciate them placing the entire blame for a lack of coordination with our electrical contractor.”
“We were not at the home during the installation, hardly ever talked to any of the workmen and have only been there one weekend since it was finished, so we are quite unable to answer any of the questions. It looks beautiful is about all we can say.”
“Wonderful to work with, very professional and have a great product. I would recamend interlock to any one who want a life time quality roof with great people representing the company and product.”
“Definitely not the cheapest roof but looks good! The people worked hard during the hottest days of summer and cleaned up after the job was done! It rained heavily two days after the roof was finished! No concerns! Well done!”
“Good materials, service and communication need improvements. Homeowners need peace of mind for the entire rooftops, not just the roofing materials. Anything that links to it should be discussed and made aware of. They may only have experienced once and the roofing company deals with it every day. Sales person needs to do what they said otherwise don’t say it. Operation manager needed support as it had derailed his responsibility. The understaff caused improper service. Interlock is experienced in roofing, they should point out that there may be cost associated with other components I.e. plywood, gutters. This is the most disappointing experience with Interlock team. The edge installed has the gaps throughout and the new gutters are needed so that the gaps can be properly sealed. With the pricy roof, we don’t only expect the great quality materials, but also great services and thoughtful advice for the entire roofing.”
12 detailed ratings · Read the full survey →
Roof completed June 20, 2023
Detailed ratings
Likely To Recommend★★★★★Neutral
“Good materials, service and communication need improvements. Homeowners need peace of mind for the entire rooftops, not just the roofing materials. Anything that links to it should be discussed and made aware of. They may only have experienced once and the roofing company deals with it every day.”
Sales Punctuality★★★★★Agree
“They were early.”
Sales Knowledge★★★★★Disagree
“Mike mentioned'No worries about everything, this should be the total cost'. We ended up paying another almost 5K for plywood for the entire roof. Mike looked to the plywood prior to signing.”
Employees Professionalism★★★★★Neutral
“The installers are very good, very friendly and communicate with us with courtesy. Mike Smith on the other hand never showed. He told us that he would be on site during the installation. We texted him to confirm the installation dates several times. He never responded and never showed.”
Communication★★★★★Neutral
“They mentioned in the conversation and contract that the job would take 3 days to finish. It took 9 days.”
Installation Crew★★★★★Strongly agree
“They are fantastic, professional, clean and friendly.”
Quality Of Materials★★★★★Agree
Quality Of Workmanship★★★★★Agree
Clean & Safe★★★★★Agree
“WorkSafeBC crew popped by and the installer are able to handle the safety sensitive questions.”
Professional Completion★★★★★Agree
Problem Resolution★★★★★Disagree
“Costly solution”
Schedule★★★★★Neutral
“The installers arrived on time and punctual daily. Scheduled for 3 days, jobs finished in 9 days. The installer mentioned that it was unrealistic commitment.”
“The salesperson needs some serious training to address his obvious biases.”
12 detailed ratings · Read the full survey →
Roof completed April 12, 2023
Detailed ratings
Likely To Recommend★★★★★Agree
Sales Punctuality★★★★★Agree
“Unfortunately, he's also incredibly sexist and possibly racist. I would never choose to interact with him ever again. He needs to learn that women are also capable of climbing ladders and checking into roof info. He also needs to stop making comments about the installation crew that had racist connotations. It was completely unacceptable.”
Sales Knowledge★★★★★Strongly agree
“Yes, he seemed knowledgeable about the product.”
Employees Professionalism★★★★★Agree
“The sales person was so sexist we did not want to interact with him. The installation crew were awesome to interact with.”
Communication★★★★★Strongly agree
Installation Crew★★★★★Agree
“The only issue we had was that the supplies left on site were not properly secured and the wind spread them down the road and across our yard in the evening so we had to spend half our evening going around and collecting everything again.”
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Agree
Clean & Safe★★★★★Neutral
“While the crew was here it was, but as is mentioned above, the supplies were not properly secured for overnight.”
“I recently had the pleasure of installing a new roof by Interlock Metal Roofing Systems, and I am thrilled with the results. The process was seamless, efficient, and professional from the initial consultation to the final installation. The Interlock Metal Roofing Systems team did an excellent job of minimizing any disruption to my household during the project, and my property was left spotless upon completion. One of the standout aspects of the installation process was the crew led by Oswaldo. His leadership, craftsmanship, and communication throughout the entire process were outstanding. In addition, he was always available to answer any questions and proactively informed me of the progress of the installation. While the finished product looks impressive and has increased my property's curb appeal, the quality of the installation is second to none. I have no doubts that my new roof will live up to the lifetime warranty of this premium product. Overall, I highly recommend Interlock Metal Roofing Systems for anyone needing a new roof. The entire process was a pleasure, and the finished product is exceptional. Thank you to the Interlock team, and a special shoutout to Oswaldo for his outstanding leadership and craftsmanship.”
“I recently had the pleasure of installing a new roof by Interlock Metal Roofing Systems, and I am thrilled with the results. The process was seamless, efficient, and professional from the initial consultation to the final installation. The Interlock Metal Roofing Systems team did an excellent job of minimizing any disruption to my household during the project, and my property was left spotless upon completion. One of the standout aspects of the installation process was the crew led by Oswaldo. His leadership, craftsmanship, and communication throughout the entire process were outstanding. In addition, he was always available to answer any questions and proactively informed me of the progress of the installation. While the finished product looks impressive and has increased my property's curb appeal, the quality of the installation is second to none. I have no doubts that my new roof will live up to the lifetime warranty of this premium product. Overall, I highly recommend Interlock Metal Roofing Systems for anyone needing a new roof. The entire process was a pleasure, and the finished product is exceptional. Thank you to the Interlock team, and a special shoutout to Oswaldo for his outstanding leadership and craftsmanship.”
“I am likely to recommend Interlock Roofing because the product looks beautiful, the installation team were very professional, diligent, and hardworking and left the site nice and clean. I think communication as far as scheduling could be improved. Having regular and routine updates would have been ideal. Overall, I'm a satisfied, happy customer.”
11 detailed ratings · Read the full survey →
Roof completed March 31, 2023
Detailed ratings
Likely To Recommend★★★★★Strongly agree
“I am likely to recommend Interlock Roofing because the product looks beautiful.”
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Neutral
“I found that I had to follow up and engage them for scheduling.”
“Hi Mike/Scott and Interlock Roofing!!! We hope you are all well and doing great! We just wanted to get in touch to give you some feedback for the review. After 2 years we are very happy with our aluminum copper roof!! It is consistently withstanding all the windstorms/snowstorms/heavy rainfalls and tree branches falls in Belcarra which is the most important thing for us.”
Roof completed July 16, 2021
Kara and A.
Belcarra, BC · 2023 · Roof from 2021
★★★★
“There were a number of factors to consider- quality of work very good - meeting time commitments not good - availability of staff a key item leaving us with four month between delivery of the shingles and completion - we would recommend the product. but would warn friends about the delay and some missed commitments Crew scheduling No”
9 detailed ratings · Read the full survey →
Roof completed March 22, 2023
Detailed ratings
Sales Punctuality★★★★★Neutral
“He met meeting commitments”
Sales Knowledge★★★★★Agree
Employees Professionalism★★★★★Agree
“Very courteous leadership on site”
Communication★★★★★Neutral
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Agree
“We have a couple of follow-up issues requiring return visit”
Clean & Safe★★★★★Agree
Professional Completion★★★★★Agree
“I'm happy with the final product but it came with a lot of delay”
“I would suggest the sales team advise potential clients that even in a climate like Vancouver, due to the slickness of the roofing material that would be advisable to install snow guards. If the home is in close proximity to another dwelling.”
11 detailed ratings · Read the full survey →
Roof completed February 16, 2023
Detailed ratings
Likely To Recommend★★★★★Strongly agree
Sales Punctuality★★★★★Agree
Sales Knowledge★★★★★Agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Strongly agree
Installation Crew★★★★★Strongly agree
“The second crew led by Oswaldo was second to none.”
“They could be a little more communicative; communicate more about what is going on; we started out in August or September of last year and didn't hear much until November, and we were called again in January. My wife and I would call, asking for the status. They did a fantastic job based on everything I saw, how they were doing and progressing, how they kept the site clean and tidy all the time, and how well they followed the safety practices.”
12 detailed ratings · Read the full survey →
Roof completed January 31, 2023
Detailed ratings
Likely To Recommend★★★★★Agree
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Neutral
“It took a long time after purchase to receive feedback on how things were going. We had to call them a couple of times.”
“We would recommend Interlock to anyone that is looking for a metal roof. From the sales team through to the installation crew we felt that we were being looked after and everyone kept us informed through the whole process. Thank you to you all. Cheers, Erin and Cindy”
12 detailed ratings · Read the full survey →
Roof completed December 30, 2022
Detailed ratings
Likely To Recommend★★★★★Strongly agree
“We would recommend Interlock to anyone that is looking for a metal roof.”
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Strongly agree
Installation Crew★★★★★Strongly agree
“We are very pleased with Nicholas and his crew. They showed up when they said they would and kept us informed as the project progressed.”
“We are very pleased with Nicholas and his crew. They showed up when they said they would and kept us informed as the project progressed. They were also very polite to talk to and cleaned up at the end of every day. Very professional.!! We would recommend Interlock to anyone that is looking for a metal roof.”
Roof completed December 30, 2022
Erin and Cindy M.
Langley, BC · 2023 · Roof from 2022
★★★★★
“We ordered this roof because of the amount of debris that tends to collect on our formerly shake roof, and the difficulty of cleaning it, as needles accumulated in the space between the shakes and were difficult to dislodge. This new roof is relatively smooth and should be easier to keep clean (time will tell). Everything was as promised, appears to be good workmanship, was good communication and satisfactory in every way.”
Roof completed December 1, 2022
John and Heather B.
Surrey, BC · 2022 · Roof from 2022
★★★★★
“We ordered this roof because of the amount of debris that tends to collect on our formerly shake roof, and the difficulty of cleaning it, as needles accumulated in the space between the shakes and were difficult to dislodge. This new roof is relatively smooth and should be easier to keep clean (time will tell). Everything was as promised, appears to be good workmanship, was good communication and satisfactory in every way. Installers were friendly, cooperative and cleaned up thoroughly after each day's work. Took 2 1/2 weeks to complete but it is a big roof. Not cheap, though we wanted a good roof not a cheap roof. One small issue we didn't anticipate, but it is nobody's fault and doesn't reflect on the quality of the roof or workmanship. Because the roof is so smooth, snow collecting on the roof tends to slide down and accumulate beyond the eavestroughs. Then when it thaws, water drips down getting everything below it wet. Our covered patio used to be dry below but now we have to move furniture to keep it from getting soaked. We don't know if this will be a bigger problem when we get deeper snowfall on the roof.”
11 detailed ratings · Read the full survey →
Roof completed December 1, 2022
Detailed ratings
Likely To Recommend★★★★★Strongly agree
“We ordered this roof because of the amount of debris that tends to collect on our formerly shake roof, and the difficulty of cleaning it, as needles accumulated in the space between the shakes and were difficult to dislodge. This new roof is relatively smooth and should be easier to keep clean (time will tell). Everything was as promised, appears to be good workmanship, was good communication and satisfactory in every way. Installers were friendly, cooperative and cleaned up thoroughly after each day's work. Took 2 1/2 weeks to complete but it is a big roof. Not cheap, though we wanted a good roof not a cheap roof.”
“What can I say? A great quality product and with the great personnel to go with it. Mike, Tod, and one of the best Crew managers (Oswaldo) that I have ever met.. Can't get any better. The workmanship, and product is number one. Looking forward to many years of service. Probably outlast the home. The McKay's' More contact from the beginning. Wasn't sure if it was a scam and lost my large deposit. Communication is really important Looking forward to a great roof for years to come.”
“What can I say? A great quality product and with the great personnel to go with it. Mike, Tod, and one of the best Crew managers (Oswaldo) that I have ever met.. Can't get any better. The workmanship, and product is number one. Looking forward to many years of service. Probably outlast the home. The McKay's'”
Sales Punctuality★★★★★Agree
Sales Knowledge★★★★★Strongly agree
“Mike was very knowledgeable and easy to talk to. Good personality”
Employees Professionalism★★★★★Agree
“Tod and Mike really great”
Communication★★★★★Disagree
“at first very hard to get a hold of anyone. and a longtime before installation”
Installation Crew★★★★★Strongly agree
“The crew manager Oswaldo Contreras was great. When weather permitted he was there at 7:00 am everyday and worked the weekends to complete. Keep this guy he's top notch.”
Quality Of Materials★★★★★Agree
“I'm sure the material is great only need more time to really evaluate”
Quality Of Workmanship★★★★★Strongly agree
“great crew”
Clean & Safe★★★★★Strongly agree
Professional Completion★★★★★Strongly agree
Schedule★★★★★Agree
“Really to long to wait for installation. Nearly into winter and rain season.”
“What can I say? A great quality product and with the great personnel to go with it. Mike, Todd, and one of the best Crew managers (Oswaldo) that I have ever met... Can't get any better. The workmanship, and product is number one. Looking forward to many years of service. Probably outlast the home.”
“Communication. We didn't know when/time installers were coming to do work, who they were, contact info. It was very disorganized that way.”
11 detailed ratings · Read the full survey →
Roof completed August 23, 2022
Detailed ratings
Sales Punctuality★★★★★Agree
Sales Knowledge★★★★★Agree
Employees Professionalism★★★★★Agree
Communication★★★★★Agree
Installation Crew★★★★★Strongly disagree
“The install crew consisted of 1-3 people, mostly 1 guy working 2-3hrs a day. It was at random times and if they had more bodies on the project it could have been done in the quoted 2-3 days, not 1.5 weeks”
Quality Of Materials★★★★★Agree
“Hasn't been the long and not much rain yet, so the verdict is still out”
Quality Of Workmanship★★★★★Agree
Clean & Safe★★★★★Disagree
“They cleaned up okay, but there is still offcuts, nails, screws and material all over my yard and roof still”
“I think Interlock Roofing can improve on their communication, but other than that everything else was great. I didn't hear from them for a few weeks from when they were supposed to start working. I work from home, so it was okay because I am flexible, but may not be okay for others.”
“The roof looks fantastic, and I'm very happy with the results. They could have improved on their communication and scheduling. I'm very happy with the product. It looks good. The scheduling could have been a little better because I didn't know when the workers would or wouldn't be here. It was partially finished for a week and a half without an indication of when they'd be back.”
10 detailed ratings · Read the full survey →
Roof completed May 30, 2022
Detailed ratings
Likely To Recommend★★★★★Strongly agree
“The roof looks fantastic, and I'm very happy with the results.”
“Potentially could have spent a bit more time on cleanup. I have picked up 100-200 pieces of jagged aluminum pieces from yard and driveway and still go around the yard carefully looking for more in order to avoid tire damage on vehicles or foot damage in bare feet. Really happy with the look of the roof. It looks beautiful.”
12 detailed ratings · Read the full survey →
Roof completed April 29, 2022
Detailed ratings
Likely To Recommend★★★★★Strongly agree
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Strongly agree
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Agree
“My only complaint here after a bit of time looking at the roof is that it seems some of the flashing could have been installed better / feels a bit sloppy in places. Large gaps / disconnects that don't look super great and feels like they could have been done a bit better.”
Clean & Safe★★★★★Agree
Professional Completion★★★★★Strongly agree
Problem Resolution★★★★★Agree
“I'm mostly in a "wait and see" about this point -- but I had concerns around the installation as it pertains to gutters. A snowfall occurred *during* the installation of the roof in which snow slid down onto the gutter (significant amount of weight on the gutter and have concerns about this over time). I was assured that there should be no problems with gutters and snowfall, but remain a bit concerned that snowfall will result in damage or torn off gutter unless the gutters are removed and/or re-installed below the slope angle so that snow can slide off without hitting / landing on the gutters.”
“No hesitation recommending this firm to others. Especially when you need to get one firm to prime both the new roof and a solar addition on that new roof.”
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Roof completed February 28, 2022
Detailed ratings
Likely To Recommend★★★★★Strongly agree
“No hesitation recommending this firm to others. Especially when you need to get one firm to prime both the new roof and a solar addition on that new roof.”
“From the initial consultation to final completion, employees were knowledgeable, professional and efficient. Interlock is a superior product which will ensure roof confidence for a lifetime. With manufacturing of materials located in the Lower Mainland, no material delays or supply chain issues occurred that can lengthen projects. Overall, a great experience. Although the cost is likely more than any other product, the finished look is exceptional. Aluminum products locally manufactured ensured no material delays and peace of mind for years to come.”
12 detailed ratings · Read the full survey →
Roof completed December 16, 2021
Detailed ratings
Likely To Recommend★★★★★Strongly agree
“From the initial consultation to final completion, employees were knowledgeable, professional and efficient. Interlock is a superior product which will ensure roof confidence for a lifetime. With manufacturing of materials located in the Lower Mainland, no material delays or supply chain issues occurred that can lengthen projects. Overall, a great experience.”
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Agree
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Agree
Clean & Safe★★★★★Strongly agree
Professional Completion★★★★★Strongly agree
Problem Resolution★★★★★Strongly agree
Schedule★★★★★Neutral
“Would have liked to have seen the project completed in a shorter timeline. That being said, installers monitored conditions closely and remained in contact with us throughout the process.”
“They could use a quality crew who doesn't steal, and is punctual everyday.”
12 detailed ratings · Read the full survey →
Roof completed August 31, 2021
Detailed ratings
Likely To Recommend★★★★★Neutral
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Disagree
“The installers were disgraceful, thieving, alcoholics.”
Communication★★★★★Agree
Installation Crew★★★★★Strongly disagree
“Vlad knew what he was doing, but was there half the time and left his new employees to work on their own where I found them drinking on the job, I have had numerous items missing since the install. They quoted me 3 weeks and took over 6 weeks which cost tonnes with my solar contractor company. Poor communication from their end”
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Agree
“Some loose product, they installed wrong roof vents on my shop.”
Clean & Safe★★★★★Disagree
“Tonnes of aluminum bits I find all the time around my property. my son stepped on a nail the first day.”
Professional Completion★★★★★Neutral
Problem Resolution★★★★★Neutral
Schedule★★★★★Neutral
“They asked to get into my jobsite quicker to get the product on the roof but the installers seemed burnt out and slacked on the schedule”
“They could've improved on follow-up after the installation for a couple of minor repairs. We have been presently surprised with the overall look of the roof. We have received many compliments on the roof.”
“Always wanted a metal roof, love the look and even with our vaulted ceiling, there is no noise from the rain which everyone told us we would not like They could have insisted that they do the tear off and building the new roof so we didn't have issues with the delay, but hind sight is 20:20”
12 detailed ratings · Read the full survey →
Roof completed September 30, 2021
Detailed ratings
Likely To Recommend★★★★★Agree
“Always wanted a metal roof, love the look and even with our vaulted ceiling, there is no noise from the rain which everyone told us we would not like”
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Agree
Communication★★★★★Neutral
Installation Crew★★★★★Agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Strongly disagree
“things came flying off the roof all the time, although they did repair it, things flew off and crashed a hole through our shed, there were nails and pieces of metal left everywhere, even though they picked up 99 % of the bits by the time they left, because the project took so long ( not your fault) we had to live with the mess for some time”
Professional Completion★★★★★Agree
Problem Resolution★★★★★Agree
Schedule★★★★★Neutral
“Not their fault the schedule got screwed up though”
“The crew was very professional and the roof looks great, they also fixed some other things that were done wrong when the house was built. Very pleased with the job. The job was done right as I expected from a professional. The house looks amazing.”
11 detailed ratings · Read the full survey →
Roof completed September 9, 2021
Detailed ratings
Likely To Recommend★★★★★Strongly agree
“The crew was very professional and the roof looks great, they also fixed some other things that were done wrong when the house was built. Very pleased with the job.”
Sales Punctuality★★★★★Strongly agree
“Randall was a very courteous, punctual and very informative about the product and installation.”
Sales Knowledge★★★★★Strongly agree
“Randal was showing us the color choices and we considering three and he said lets put them beside the house in the sunlight and see which you like. That made the decision easy.”
Employees Professionalism★★★★★Strongly agree
“All of the employees were courteous and pleasant to deal with.”
Communication★★★★★Strongly agree
“All of the communications we had with everyone involved was done professionally.”
Installation Crew★★★★★Strongly agree
“The crew was very organized and did the job looks excellent. The crew was very pleasant and answered any questions and did some needed repairs from the original build that was not right.”
Quality Of Materials★★★★★Strongly agree
“The roof looks fantastic.”
Quality Of Workmanship★★★★★Strongly agree
“Everything looks like a professional did the job.”
Clean & Safe★★★★★Strongly agree
Professional Completion★★★★★Strongly agree
“The area was cleaned up every day and the area around the house was very neat and no mess on the completion of the job.”
“Quick, and Quality It was over 30 degree I feel (even though the crew were ok with working) it was inhuman and not safe…we supplied drinks all during the install.”
“I already have recommended Interlock to neighbors.”
Sales Punctuality★★★★★Strongly agree
“Professional and punctual”
Sales Knowledge★★★★★Strongly agree
“Very knowledgeable. Took the time to fully understand our project.”
Employees Professionalism★★★★★Strongly agree
“All employees from sales to installation we had contact with were very professional and courteous.”
Communication★★★★★Strongly agree
“Always responded to email/texts/phone calls.”
Installation Crew★★★★★Strongly agree
“The gang worked very well together. Great vibe. Great teamwork!”
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
“The installation crew spent many hours attending to the details of installation for our roof (which had many peaks/valleys, a hidden gutter system etc).”
Clean & Safe★★★★★Strongly agree
“Clean up was thorough throughout the day and at the jobs completion.”
Professional Completion★★★★★Strongly agree
“Exceeded expectations! Many neighbors/friends and passerby's have commented on the look.”
“A few bumps in the job along the way, but the end result is gorgeous. We are thrilled to never need to replace our roof again. We have already recommended Interlock to many neighbors and friends. Communication! If Danny checked in each evening before he left for the day, I could’ve talked with him directly about the vents, snow guards, faschia cap issues as they occurred instead of feeling like a nuisance customer repeatedly calling and emailing to get clarification and corrections.”
12 detailed ratings · Read the full survey →
Roof completed April 30, 2021
Detailed ratings
Likely To Recommend★★★★★Agree
“A few bumps in the job along the way, but the end result is gorgeous. We are thrilled to never need to replace our roof again. We have already recommended Interlock to many neighbors and friends.”
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Neutral
Installation Crew★★★★★Agree
“Danny was very professional and friendly.”
Quality Of Materials★★★★★Agree
“We were told we would have new bathroom vents with flappers installed in the roof for a quick connection by us in the attic. The wrong vents were used (no flapper) and therefore we had to purchase materials and spend time and frustration to remedy things from the attic by ourselves.”
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Strongly agree
Professional Completion★★★★★Strongly agree
Problem Resolution★★★★★Agree
“There were multiple miscommunications between our point person and the installer. I definitely had to inspect the work at the end of each day to ensure certain elements were being installed as agreed upon. That said, when I brought up these issues they were addressed promptly. Just wish they didn’t arise at all.”
Schedule★★★★★Agree
“Mike told us the install would be 4 days long. In the end it was a little more than 2 weeks. We are pleased with the results, but it would’ve been better to be told 2 weeks from the beginning. Todd estimated our project would start roughly 10 days from when we spoke. It was 21 days. I understand being a few days off in predicting when the current job will finish, but this was a big difference. We weren’t in a rush so I’m not bothered, but some customers may be.”
“Everyone that we dealt with from the start was knowledgeable, friendly and efficient. We never felt pressured to make a premature decision and follow up querstions were answered promptly with supporting research. No areas of improvement come to mind.”
11 detailed ratings · Read the full survey →
Roof completed May 3, 2021
Detailed ratings
Likely To Recommend★★★★★Strongly agree
“Everyone that we dealt with from the start was knowledgeable, friendly and efficient. We never felt pressured to make a premature decision and follow up querstions were answered promptly with supporting research.”
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Strongly agree
“Mike, Lynda and Todd were all instrumental in getting our poroject organized and completed quickly.”
Installation Crew★★★★★Strongly agree
“My wife and were really impressed with the crew that came to remoive the old roof and install the interlock system. Neighbors commented on how quiet and couteous they were.”
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Strongly agree
“At the end of each day, they took time to tidy the work site and use a magnetic roller to pick up any nails on the driveway.”
“Install team requested access to neighbor's driveway to save on crane costs without speaking to me in advance. Neighbor found the request disruptive and unprofessional.”
“Because of weather conditions, an exact date was not possible for the installation of our aluminum shakes. Even though the scheduled crew were not available, a team of professional installers was assembled to start on our project on time once a date was established. Communication with office staff, sales, and installation was excellent. Our installation team was experienced and professional and kept us informed about their progress. Our roof is unique in our neighborhood and I would not hesitate to recommend Interlock Roofing. The weather.”
12 detailed ratings · Read the full survey →
Roof completed May 5, 2021
Detailed ratings
Likely To Recommend★★★★★Strongly agree
“Because of weather conditions, an exact date was not possible for the installation of our aluminum shakes. Even though the scheduled crew were not available, a team of professional installers was assembled to start on our project on time once a date was established. Communication with office staff, sales, and installation was excellent. Our installation team was experienced and professional and kept us informed about their progress. Our roof is unique in our neighborhood and I would not hesitate to recommend Interlock Roofing.”
“This was a difficult job, during very difficult times. The team faced off against one of the worst of our west coast wet winters on record and delivered a beautiful result safely. This would normally be a good result any day but imagine that the entire team also had to deal with all aspects of the COVID-19 virus. This included a number of challenges that made completing any project difficult, from manufacturing all the way through to unforeseen impacts on supply chains and tight logistics and movement for travelling installation crews. On budget, on time, wonderful looking results. Project management and communications. We were completely caught off guard by certain early activities that happened without any warning. This was a difficult job, during very difficult times. The team faced off against one of the worst of our west coast wet winters on record and delivered a beautiful result safely, while they also had to deal with all aspects of the COVID-19 virus. This included a number of challenges that made completing any project difficult, from manufacturing all the way through to unforeseen impacts on supply chains and tight logistics.”
12 detailed ratings · Read the full survey →
Roof completed January 26, 2021
Detailed ratings
Likely To Recommend★★★★★Strongly agree
“This was a difficult job, during very difficult times. The team faced off against one of the worst of our west coast wet winters on record and delivered a beautiful result safely. This would normally be a good result any day but imagine that the entire team also had to deal with all aspects of the COVID-19 virus. This included a number of challenges that made completing any project difficult, from manufacturing all the way through to unforeseen impacts on supply chains and tight logistics and movement for travelling installation crews. On budget, on time, wonderful looking results.”
“They were professional and courteous. From the sales end with Randal, to their manager Todd, and the installer Vlad, they did what they said, when they said they were going to do it. They were just true professionals and a pleasure to work with. The only part of the process I wasn't super hot on was a little bit of the sales pitch at the start. I didn't need to be sold on the product. I felt like there was a little bit of an unnecessary sales thing. The product speaks for itself. It was a pleasure, start to finish--a great group of people, great product, and great workmanship. All of my concerns were addressed and tied up with a nice little bow on top. It turned out better than I expected or hoped.”
12 detailed ratings · Read the full survey →
Roof completed February 28, 2021
Detailed ratings
Likely To Recommend★★★★★Strongly agree
“They were professional and courteous. From the sales end with Randal, to their manager Todd, and the installer Vlad, they did what they said, when they said they were going to do it. They were just true professionals and a pleasure to work with.”
Sales Punctuality★★★★★Strongly agree
“He was a 5, absolutely. He was very punctual.”
Sales Knowledge★★★★★Agree
“He was very helpful and knowledgeable.”
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Strongly agree
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Strongly agree
“It's absolutely a 5.”
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Agree
“It was safe. At times, there was junk all of the place. It was a tough job site with tough conditions. The clients mentioned the mess to me, and I brought it up, and it was taken care of with no issues.”
Professional Completion★★★★★Strongly agree
“It's absolutely a 5.”
Problem Resolution★★★★★Strongly agree
Schedule★★★★★Strongly agree
“They were very accommodating. We were not ready for them and had to push dates a bunch of times, but they didn't complain, they just accommodated it. It was amazing.”
“I am very satisfied with the workmanship that was performed by Interlock Roofing. It was rather expensive, but I didn’t question the quote I was presented with. The work was done effectively and in a timely matter in the winter season, that says a lot, thank you all. W Mike Usinger”
“We've had many complements on our new roof, a job Interlock should be proud of....”
12 detailed ratings · Read the full survey →
Roof completed February 28, 2021
Detailed ratings
Likely To Recommend★★★★★Strongly agree
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Strongly agree
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Strongly agree
Professional Completion★★★★★Strongly agree
Problem Resolution★★★★★Strongly agree
Schedule★★★★★Agree
“We initially expected the work done in fair weather (the spring or summer months ) but agreed to get it done this February. Despite the bad weather (subzero temp, snow, wind and rain) the crew did an amazing job, didn't look easy but was no problem!”
“They were responsive to our initial inquiry and followed up quickly with providing us a quote. They were very thorough in providing us with information about their product and our options providing us with a written quote by the end of our meeting. They were patient with us while we considered the quote, which we really appreciated. They ensured all covid safety procedures were followed. They were able to fit our job in very quickly and the installers were on time, and the job was completed as they said it would. The installers were experienced, polite and professional. There is no area with how they could have improved on our project. Everything fell into place quickly as even the weather cooperated for the installing crew. We are very happy with the new roof. It has definitely made the house look newer and refreshed. Thanks.”
“It was the worst service ever They should fire Todd and get a different crew to run the jobs I hope Todd gets removed from his position as a foreman and they pick somebody else”
“There are still metal clippings and aluminum nails around the property that I am cleaning up. It’s not a big deal but it is an area to improve on for future customers.”
“Everything was satisfactory from when Mike Smith showed up to when the boys finished up. It was a lengthy project but they got it done. We just love the product.”
12 detailed ratings · Read the full survey →
Roof completed September 30, 2020
Detailed ratings
Likely To Recommend★★★★★Strongly agree
Sales Punctuality★★★★★Strongly agree
“They will all be 5's. We were very happy with the work.”
“The product is excellent, but the installation of the flashing below a north-facing window was not installed correctly, resulting in leaks when it rained and wind was blowing from the north. The flashing was buckled and caused rain to pour in from the north side of the house, coming in through the pot lights in my downstairs family room. After a ridiculous amount of communication back and forth, it was finally fixed 2 1/2 years later! I had to pay for my own home inspection, which Interlock should have paid for. The final fix took approximately 45 minutes (from a part-time employee, who knew what he was doing). I would not recommend this company to anyone after the terrible customer service I received.NegativeResponsivenessServicesRoof installation”
“Roof looks great but it is an expensive investment. A supervisor visiting on site more often and better clean-up. Overall, we think the new roof is wonderful. We have noticed cooler temperatures this summer which is a pleasant surprise. The garbage left behind for several days after completion was not acceptable. The mess attracted rodents and smelled terrible.”
12 detailed ratings · Read the full survey →
Roof completed July 31, 2020
Detailed ratings
Likely To Recommend★★★★★Agree
“Roof looks great but it is an expensive investment.”
Sales Punctuality★★★★★Strongly agree
“Mike was at our house exactly as scheduled.”
Sales Knowledge★★★★★Strongly agree
“Mike provided useful information, answered all our questions and addressed our concerns.”
Employees Professionalism★★★★★Neutral
“Everybody was courteous. Sales team and site supervisor are professional however the installation team's skills could be improved upon.”
Communication★★★★★Agree
“Management was fine however we had some difficulty explaining problems with some of the installers.”
Installation Crew★★★★★Neutral
“The crew was friendly and worked efficiently. They cleaned up the site area at the end of each day but left a large mess where the debris was stored.”
Quality Of Materials★★★★★Agree
“The paint on the shingles were easily scratched when it was being installed.”
Quality Of Workmanship★★★★★Neutral
“More training is needed.”
Clean & Safe★★★★★Neutral
“Site was cleaned every day but more attention is needed. There was a lot of small sharp metal pieces, nails and old shingles left on the lawn.”
Professional Completion★★★★★Agree
“We are very happy with the results, especially knowing that there will be little maintenance in the future.”
Problem Resolution★★★★★Strongly agree
“Tariq was patient and resolved all issues we had.”
Schedule★★★★★Agree
“We negotiated the terms of the length of completion.”
“Professional Completion and Problem Resolution are the main areas that need to be improved. I suggest you have someone inspect the installation when it is completed. Soffit vents should be an item to select on the contract so the inspection can check the work against what was contracted. I shouldn't have to identify the issues and ensure there is follow up.”
12 detailed ratings · Read the full survey →
Roof completed June 30, 2020
Detailed ratings
Likely To Recommend★★★★★Agree
Sales Punctuality★★★★★Agree
Sales Knowledge★★★★★Agree
Employees Professionalism★★★★★Neutral
“Courteous yes. But there were some gaps in the service I have detailed below.”
Communication★★★★★Neutral
“I would like to know when follow-up work will be scheduled.”
Installation Crew★★★★★Neutral
“There were several items that were not done and require follow up work (soffit vents, snow guards, etc.).”
Quality Of Materials★★★★★Agree
Quality Of Workmanship★★★★★Neutral
“Some of the pieces that overhang gables need to be trimmed.”
Clean & Safe★★★★★Neutral
“The installers left a harness on the roof. Weeks later it's still there.”
Professional Completion★★★★★Disagree
“Soffit vents were promised but not installed. Not all the snow guards were installed. I paid for 50 snow guards but it looks like most were not installed.”
Problem Resolution★★★★★Disagree
“I reported the problems above to an Interloc person to whom I gave the cheque. He said they would be corrected but that was some time ago and I would like to know when this work will be done.”
“Putting some more tarps around the house to catch the debris might have been helpful, however they cleaned up everything quite well. We look forward to enjoying our beautiful roof for many years to come. We appreciate the knowledgeable, professional, and thorough approach that everyone from Interlock roofing took with our job.”
“When I agreed to have the work done, I wanted to do my shed on my own and just purchase the materials from Interlock and that didn't seem to be an available option. The only thing additionally I would like is to purchase the materials to do my shed, on my own, so it would match my home.”
“I was totally satisfied with every aspect of the roof installation. All of the employees from sales to installation were very prompt, courteous and obliging. Everything was explained in detail. Everything was confirmed including delivery of the material. I am happy to recommend Interlock Roofing to anyone considering having roofing work done.”
“The start was alittle slow with only having 1 or 2 guys on site to start roofing that first week. Then 2nd week had more guys. Possibly rushed alittle in areas? My have been the cause of not doing a certain section of roofline properly.”
“We would have appreciated it if Interlock Roofing could have gotten to our roof faster. When they did make it out, it ended up there was only one installer that did 99% of the work, and it could have been done much quicker had they had a full installation crew. The installer was excellent.”
11 detailed ratings · Read the full survey →
Roof completed November 1, 2019
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
“The installer that did our job was fabulous, and he is a four-plus.”
Communication★★★★★Agree
Installation Crew★★★★★Strongly agree
“There was only one guy that did our roof, and he was great.”
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Strongly agree
Professional Completion★★★★★Strongly agree
Schedule★★★★★Neutral
“We waited a while for the roofer to come. They were very slow and late.”
“Working schedule for 3rd party contractors that Interlock brings in for some of the job requirements. Thank you to the whole team at Interlock for a job well done. We love our roof and the snow guards:), Everything looks amazing. Looking forward to the next project with you all.”
“The communication at first, prior to the project starting was poor. Finally I called Randal and things improved... As a whole all workers were respectful, responsive and the end result is beautiful.”
“Absolutely. The only thing Interlock Roofing could improve on for our experience is the clean afterwards. Need to find a better way to get the majority of the little metal pieces that are all over the ground.”
“I only answered the questions that I personally dealt with. I was away during 90% of the work. We previously ignored your survey due to the fact that although the roof itself is wonderful the clean up was not satisfactory and we are not complainers. My daughters truck and my car have both had screws imbedded in our tires. (On the cobblestone driveway) I have picked up many screws with the little round things on them that make them stick up when laying on the ground. There was also a bit of roofing left behind, small pieces of snipped metal that is dangerous to children and animals when stepped on in grass and on gravel. Maybe a metal detector might be useful at the end of a job? We are thoroughly satisfied with the roof itself, not happy about our tires though.”
“Delivery of materials was a disaster and did not go as it should have. The garbage bin was placed in an odd position (not where Mike had said) which made parking difficult for a couple weeks. Removal of all items at the end of the job instead of leaving plywood at the jobsite would have been nice. Finally I've been finding little aluminum pieces and styrofoam bits around the yard all over.It would have been better if we had gotten more information about the delivery before it came. We were told one date (and it didn't happen). We were told a different day and it was late. When the delivery driver did come we were asked to help move the load as he couldn't move it himself and weren't informed that we should not have helped as things were put in the wrong place and it damaged my vehicle in the garage. A simple "the driver will be responsible for delivery and proper placement of materials" and "materials stolen from jobsite will be Interlock's responsibility" would have made our lives so much easier in the long run. A final inspection by Mike (or other person from Interlock directly) along with us would have been nice. We had a friend come inspect the roof and found deficiencies which made things take longer and it would have been nicer if a final inspection with the company was included.”
“Interlock Roofing could have improved during the project because of the measurements. Randal was very upfront in the fact that there was a measurement issue for the total length of the panels. It was an unfortunate missed oversight, but in terms of how it got handled and addressed, I was pleased. They were very professional and I was more than happy to continue working with them for the roof. All in all, I am satisfied with the process.”
12 detailed ratings · Read the full survey →
Roof completed November 4, 2019
Detailed ratings
Sales Punctuality★★★★★Agree
Sales Knowledge★★★★★Agree
“There was a minor issue with some measurements on the house. Initially we were quoted for a standing seam solution for the home and then they made some more detailed measurements and the roof pitch was too long to support the standing seam panels, so we had to switch it to standing seam shingles instead. They handled it well thought so I was okay with that.”
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Agree
“The installers were good. The only mild issue was that occasionally it was tough to get back and forth with them in a timely fashion, but nothing too terrible.”
Installation Crew★★★★★Strongly agree
“Their installers were good.”
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Strongly agree
Professional Completion★★★★★Strongly agree
“There are tiny trim ties and stuff that I am gong to resolve. Apparently that was not a part of the roof installation itself.”
Problem Resolution★★★★★Strongly agree
Schedule★★★★★Agree
“3 because of that initial issue with the standing seam not being what got installed. A new contract had to be made to put in the shingles, rather than the panels. I was hoping to have them here in early August, but it got pushed almost into October. I am happy with the installation though and the job that was done.”
“I already have. I think the only thing for the company is to hire more workers just so target installation doesn't get delayed. We were supposed to be installed in July. It was installed in September. That's the thing--more manpower for the company. Other than that, Interlock was great from the beginning. We're very satisfied. It looks great, and now I don't have to worry about my roof.”
10 detailed ratings · Read the full survey →
Roof completed October 30, 2019
Detailed ratings
Sales Punctuality★★★★★Agree
“There was no issue with the person that I dealt with.”
“I would recommend Interlock Roofing if you plan on being the supervisor yourself. I'll use them again but I'll be there the whole time watching. They fell short of my expectations with the communication between supervisory Todd, the project manager, and the actual crews'.”
9 detailed ratings · Read the full survey →
Roof completed October 4, 2019
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Neutral
“Mike gave me little optimistic expectations.”
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Strongly agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Disagree
“I thought the workmanship of the skylight installation was atrocious.”
“They could have improved with proper training of the installation crew. The big issue was with the installer. With regard to the installation, they need to improve the training of the installation crew and the installation crew needs to be better at communicating. Lots of broken promises.”
“Once again, I feel that they should have a crew that lives on the island. If they had a crew that didn't have to worry about catching the ferry to get back home, they could finish in a more timely manner. It took multiple emails to get someone to correct a few problems we had.”
“They were unreliable and understaffed--unreliably understaffed. Great product, no service. They could have improved on staffing--people who could physically work. Forget about people who do the administrative work--there are too many of them and not enough people to do the physical work. They were also unaware of the fact that there was damage to the interior.”
12 detailed ratings · Read the full survey →
Roof completed September 19, 2019
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Strongly disagree
“We had to go on site before we got a callback. We had to get upset to get results from management--even to get it started.”
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Neutral
“The job site was never cleaned up. Every day some trash was left. They were obviously understaffed. It's not the worker's fault. I was very shocked by the lack of staff involved in the job.”
Professional Completion★★★★★Strongly disagree
“There is still a hole in the ceiling in the bedroom. We are responsible to find a contractor to repair the drywall damage--to get an estimate and fix the problem.”
Problem Resolution★★★★★Disagree
“The initial concern was a lack of communication. Communication was 0. We were unable to withdraw from the contract, even though that meant the roofing company couldn't live up to their promise.”
Schedule★★★★★Strongly disagree
“The beginning of the July was the commencement, and then they scared us badly, stating they couldn't get stuff. We had to fight to get the cement for the project in the middle of September, the rainy season, when they were starting at the end of July.”
Likely To Recommend★★★★★Neutral
“They were unreliable and understaffed--unreliably understaffed. Great product, no service.”
“N/A - I can't rate this right now. It could be leaking. I really don't know right now, in a years time I will let them know. I haven't had the roof on long enough to know. They could have brought the product two or three days prior to the job, that would have been nice, and given us some notice, and not left it out to where someone could have stolen it”
10 detailed ratings · Read the full survey →
Roof completed July 8, 2019
Detailed ratings
Sales Punctuality★★★★★Strongly agree
“He told us that our insurance would be cheaper with the metal roof. We went to five different places, and we couldn't get cheaper insurance.”
Sales Knowledge★★★★★Neutral
“When he was trying to sell, he was punctual, but once the work started, it was hard to get ahold of him.”
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Strongly agree
Installation Crew★★★★★Strongly agree
Quality Of Workmanship★★★★★Agree
“As far as I can see, I am not sure yet because we just got the roof.”
Clean & Safe★★★★★Agree
“They didn't pick up all of their nails; we did that. The delivery was poor; I had to unload it myself.”
“That,, I can "Vouch", for.. These are professional Installers,, I am sure they have the Installation technique down pat! Don't really need my 2 cents worth..:)”
8 detailed ratings · Read the full survey →
Roof completed July 9, 2019
Detailed ratings
Sales Punctuality★★★★★Strongly agree
“Very,!!!!!!!!!!!!!”
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Strongly agree
“Tatiana was Exemplary!!!!!!!!”
Quality Of Materials★★★★★Strongly agree
“Mike had quite a few samples,,and the quality looked Excellent.”
“Keeping to the promised schedule. We made a change due to a family matter and it seemed guess work took over for the final work date. Very pleased with cleanup.”
“Was told the cost would be 2-3 times that of a re- shingling job. Quote was in actual fact over 4 times the cost, seems quite overpriced and if making such an investment people want comfort in knowing any issues with leaks would be rectified promptly, and without troubles scheduling the fix.”
“Installation team could have used help in getting additional slats when needed instead of waiting for delivery.A little more communication between interlock and the dumpster company Overall pleased with timeline of Installation considering there was several days and part days of rain delaying progress.”
“Communication is a big factor that could have been improved upon. I understand they are busy and have other clients, but regular communication as to what is going on so we aren't feeling like we are in the dark would have been appreciated. I dont want to have to feel like I am micromanaging a project”
12 detailed ratings · Read the full survey →
Roof completed May 31, 2019
Detailed ratings
Sales Punctuality★★★★★Agree
Sales Knowledge★★★★★Neutral
Employees Professionalism★★★★★Agree
Communication★★★★★Neutral
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Strongly agree
Professional Completion★★★★★Agree
Problem Resolution★★★★★Agree
Schedule★★★★★Neutral
“Mike advised the project would take 3-4 days to complete, when in actuality the job took 2 weeks.”
“Just from a preference point of view, would have liked a better picture of how the facia would have turned up. It's a bit bulky with all the bolts needed. Also, downspouts could have needed an adapter to keep birds out”
“They need to communicate better between departments. They damaged my gutters in several places. Also I have a section of facial trim that got damaged. Still waiting on the repairs to be made.”
“I have already raved to my friends about Interlock Roofing. And so many people have come and commented on how great the job was done, and in such a timely manner. I don't have any comments about this, since start to finish it was a top notch operation.”
12 detailed ratings · Read the full survey →
Roof completed March 15, 2019
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Strongly agree
Installation Crew★★★★★Strongly agree
“Always on time, and completed when they said they would”
Quality Of Materials★★★★★Strongly agree
“The membrane put under the roofing as made it much quieter inside the house. We cannot hear it raining on the metal roof”
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Strongly agree
Professional Completion★★★★★Strongly agree
Problem Resolution★★★★★Strongly agree
Schedule★★★★★Strongly agree
“We were scheduled to have the roof replaced in late April, and they called up in February and said they would have a earlier opening, so had our new roof completed a month or so earlier.”
Likely To Recommend★★★★★Strongly agree
“I have already raved to my friends about Interlock Roofing. And so many people have come and commented on how great the job was done, and in such a timely manner.”
“They could have improved on coordination with the trades people. It has to do with where the container was dropped off and it should've been moved somewhere else. When the guys finished, they left a few tarps, extra flashing, and the old skylight, and I would like someone to come pick it all up. They indicated someone would come back to get it but they haven't come or followed up about it.”
“The installers should do a better job clearing up at the end of each day. I ended up having to pick up all the nails & screws on my driveway each day.”
“Interlock Roofing could have improved their communication up to the point of the start date of the project. They were very good about promising timing, but not very good about keeping to the timing that they promised. Whether it was weather related or other things, they need to improve that.”
12 detailed ratings · Read the full survey →
Roof completed February 28, 2019
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Agree
Employees Professionalism★★★★★Agree
Communication★★★★★Agree
“They could improve the communication. Because of the weather, there were a lot of delays and they wouldn't always call me when necessary. When the project was going, the staff communicated quite well though.”
Installation Crew★★★★★Agree
“They did quite well.”
Quality Of Materials★★★★★Agree
Quality Of Workmanship★★★★★Strongly agree
“I really like the roof.”
Clean & Safe★★★★★Agree
“They cleaned up each night, but the cleanup at the end took a long time. That was partially because it was snowing and they said that they wanted to come back when the snow was gone. It took them a little while to come back though.”
Professional Completion★★★★★Strongly agree
“I am very happy.”
Problem Resolution★★★★★Agree
Schedule★★★★★Neutral
“They weren't able to because of all of the snow. They were very busy and they kept delaying it.”
“Wait for it not to snow so it wasn't so messy. Advise cluets to change trim/fascia before roof is on so the overhang dies not need to be bent back. Still disappointed about being advised NOT to change fascia by consultant after specifically asking. Now installation complete and metal overhang interferringwith with all fasteners that will have to be removed and installed on new one. The roof will become damaged in the process, and the metal will get bent. Very disappointed, too expensive for this type of oversight.”
12 detailed ratings · Read the full survey →
Roof completed February 11, 2019
Detailed ratings
Sales Punctuality★★★★★Strongly agree
“Was this the consultant or installer?”
Sales Knowledge★★★★★Strongly agree
“Consultant lied about not needing to change fascia, unsure who is who...”
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Neutral
“I asked previously when purchasing if I had to replace fascia prior to. Was told no. Now the new roof is overlapping all fascia fasteners. and roof edges will have to be bent back to replace. It will look horrible and ghetto!”
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Neutral
“It was during a blizzard, and many pieces of sharp metal, nails and screws list in snow until snow melt and cleanup. Many edges of ashphalt shingles spread everywhere”
“Roofing material sat in my driveway for 2 months prior to install - taking up one of my parking spots. I don’t think that Intetlock should sell roofing in geographic areas where they don’t have an installation team located. My installers came from Calgary which is likely why I had to wait so long for the installation.”
“They could have improved on the scheduling side of things and the workers being here doing what they are supposed to when they are supposed to. We love the product.”
“The clincher was when the other roofing companies asked why I would put a roof with a 50 guarantee over a roof that was at the end of it's life. It seemed logical that taking the old shingles off and making sure the substructure was suitable for a 50 year warranty roof is good practice.”
“I can not do this survey, as we had such a disasterous experience with the first roofing crew, from start tofinish. in the end we were happy mike came to save us and re did complete roof. Itbecame over 8 weeks mostly hell. The roof seems good now, but we feel we should have received a discount seeing what we went through.We are waiting for our warranty and also small nails from todd for facia Ted Bordeleau , Anmore 604 469-1265”
“If somebody I recommended Interlock Roofing rec'd the service level I rec'd ( my opinion of course) I would have been embarrassed to have made the recommendation. COMMUNICATIONS! FOLLOW UP! COMPANY INTERACTION WITH CUSTOMER! BETTER PROTOCOL FOR SITE CLEANLINESS !”
“A quick communication from the roofing crew when they we're delayed by the ferry on day one would have been appreciated, but overall, communication was good. We appreciated the information given during our first meeting, and being able to meet in our home. We didn't feel pressured to make an immediate commitment (but sure were quickly convinced you were the right choice!) When it's time to replace the rest of our roof, we'll definitely be in touch!”
“Randal was very nice, I can say that. We chose a different company was because it wasn't the kind of shingle we wanted. I would definitely recommend them if the person was looking for that product.”
“Randal was so professional and so respectful. I think that he probably anticipated that given the age of our house and our age that we might not be potential customers but he still went through the process of measuring everything and giving us a thorough estimate. We were sorry we were not able to move forward with the expenditure but we will recommend them to someone else based on his service.”
“Everyone involved was great. There were a few curve balls but that is to be expected. And when things went a bit sideways everyone associated with Interlock stepped up and went above and beyond to make sure we were looked after. Will recommend the Product and Company to anyone.”
“Final cleanup needs to be double checked, Before the customer finds gutters full of old roofing and metal! Also communication should be made by head office to ensure a project starts on time and Always if there is any change in scheduling..”
“I got an email correspondence that was a chain of a conversation. There was someone in the office that was quite rude and made us seem like a problem customer with the finances. The timeline and project management didn't go quite as expected. The materials weren't there right away, so there was some disorganization. A really big strength was in resolving problems and sticking with it.”
12 detailed ratings · Read the full survey →
Roof completed November 17, 2017
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Agree
Installation Crew★★★★★Agree
“We had a lot of different crews that worked on it.”
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Agree
Professional Completion★★★★★Strongly agree
Problem Resolution★★★★★Strongly agree
Schedule★★★★★Disagree
“It didn't go along the schedule that we initially discussed. It worked out okay.”
“I wasn't aware two vents were going to be plugged and roofed over until it was done. UNLESS Randall had explained that and I had forgotten. The roadway advertising sign is at the top of my driveway if you want to re-use it.”
“Your prospect or was professionall and persistent.. Your consultant was knowledgeable and professional. We see the value. If your product fits our objectives we will choose it”
“Iffy. Enjoyed Randal, Dustin, and Ryan very much. Not so pleased with the run-around, nor the lack of forthright answers. As stated - Project Management, Honesty, and Communication. I think I've said everything now. The straight forward, untarnished, unguilded truth.”
“shorter time between delivery of materials and completion of project very pleased with the roof and the way it plays with our Leafguard gutters. i suggested to Todd that interlock should look at picking up the local BC franchise as the Leafguard product is no longer available here. seams like a good fit to me, eh.”
12 detailed ratings · Read the full survey →
Roof completed October 23, 2017
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Agree
“at meeting, i did not come away fully appreciating the interlock standing seam system and the way one piece 'interlocks' with its neighbors. i suggest that this would have provided added incentive at that time for the roof purchase.”
“I liked the product but it was priced out of my ball park. The salesman did the very best that he could but it was not possible for me to pay that much money.”
“The representative originally met me at the site. I had not heard from him to follow up until I called him. He said he was away on holiday and would have an estimate by Friday. I have not received an email or phone call yet with the estimate.”
4 detailed ratings · Read the full survey →
Roof completed October 7, 2017
Detailed ratings
Salesperson Punctuality★★★★★Strongly agree
Salesperson Knowledgeable★★★★★Strongly agree
Follow Up★★★★★Strongly disagree
“Dimitri did not follow up with me at all as promised. I had to follow up with him about 10-12 days later.”
Recommend Interlock★★★★★Strongly disagree
“I am not likely to recommend Interlock Roofing based on my experience so far. After I followed up with the salesman he did not follow up with me again when he said he would.”
“We were happy with the experience. Randal was very pleasant, knowledgeable, and helpful to us in making our decision.”
4 detailed ratings · Read the full survey →
Detailed ratings
Salesperson Punctuality★★★★★Strongly agree
Salesperson Knowledgeable★★★★★Strongly agree
Follow Up★★★★★Strongly agree
Recommend Interlock★★★★★Neutral
“The only thing that holds me back is that it's very expensive. Most of my friends and family members are my age. It's just more than I want to pay at my age.”
“Overbooking job simultaneously which caused major and frustrating delays for a project that was initially stated as "no more than 10 days"!Very disorganized with lack of materials and showing up late or not showing up at all when promised! Too many excuses. Credibility is lost.”
“None. Really, it was fine. I thought it was a tad long between order and completion, and delivery of materials and completion, but the crew was tidally professional and courteous and effective.”
“Interlock could have improved their service, because if they say they are going to finish off what they started they should. There were two parts to the project and only one has been done and it has been two weeks since the first was finished. If they could hurry up and come back and finish the project.”
“I want to tell you that everything was good but they are way out of my field. They are way too expensive and I am not able to afford them. I would recommend them to friends and family that could afford them, but not myself. The salesman did a good job and I am sorry I can't afford that much money.”
“We had three different roofer throughout the project - the first two would leave early or not show up when they said they would. It took several conversations with the manager to finally get a crew to get the job done.”
“About 6 months after the project was completed, I noticed there was a lot of asphalt bits in my gutters. About 4-5 bags worth. I believed this happened when Interlock was prepping the old asphalt roof for the new metal shingle one. So it would have been nice for them to have cleaned out the gutters as that should have been part of the job cleanup.”
“Interlock Roofing could improve on better communication for scheduling, I had to keep making the phone calls, and better follow-up from the sales representative, and site safety and cleanup could be improved. I also found cigarette butts on my property. I would also like more information on the materials used. I was concerned that they had no onsite port-a-potty, and it was an awfully long work day to not use my facility. I would have been more than happy to let them use my facilities.”
“Communication between customer/sales rep and installers could be improved- the installation took several weeks longer than expected as on some days there was only one installer or no one showed - we were asked if we wanted to do our roof asap from when we signed the contract and we agreed but the installation went on for several weeks - also regarding maintenance on our gutters - I contacted our rep and installer as I didn't want just anyone up on our great looking roof - and the installer said that would not be an issue and they could do it but never replied with a date - communication could be improved.”
“When they were cutting the shingles, they could have done it a lot faster if they had had a cutting saw set up here on site. At the ends of the roof, when heavy rain is present, the water is running onto the concrete. It is not going into the gutter.”
11 detailed ratings · Read the full survey →
Roof completed January 23, 2017
Detailed ratings
Sales Punctuality★★★★★Neutral
“I had to wait about 6 months before he got out here.”
“I would recommend that you do your surveys a little later in time or direct the questions that are more relevant to the time. You would probably get more useful data.”
“I was very impressed with the presentation. My roof will eventually need to have it done, but I have a couple more years out of it and I can't afford it. I just jumped the gun wanting it, more than I could afford it. He made the financing very affordable, but I still didn't have the income. I couldn't justify spending that kind of money right this year. He was very flexible and knowledgeable and I was impressed with the presentation and the product and I love the fact that it's local.”
“Randall Phillips, did a good job. He explained the product and why it cost so much. I think it is a good product, but my house is very old and it is not worth that kind of money.”
“In May of this year, my husband and I purchased an Interlock Roofing System. We had met the Interlock representative, Randal at the local Home Show and made an appointment to learn more about the product. We knew nothing about roofing prior to this experience.”
Roof completed March 23, 2017
Donna H.
Campbell River, BC · 2017
★★★★★
“Just dropping you a letter to let you know how satisfied we are with the complete procedure of our dealing with your company. We are very happy with this Company and we will not hesitate to recommend them to anyone in the future. The roof we choose was Brown Slate and we love it and it looks great.”
Roof completed April 10, 2012
Rae T.
Victoria, BC · 2017 · Roof from 2012
★★★★★
“Still debating what we are going to do. Move stay reno or what. Thanks”
“I thought, as a former sales and marketing guy, that Jason did a very very good job as a representative. He started with the standard presentation with a folder, sales sheet and graphics. Then he modified his sales approach and was good to work with. He should be recognized. He was very customer focused, he asked a lot of key questions, he listened well, and he was fair. He didn't negotiate much on price, but he did what he could. I was very impressed with him.”
4 detailed ratings · Read the full survey →
Detailed ratings
Salesperson Punctuality★★★★★Strongly agree
“Jason Schabler was very much on time. He was actually a bit early.”
Salesperson Knowledgeable★★★★★Strongly agree
“Jason knew the product, and he asked key questions. He knew the features and benefits of the product.”
Follow Up★★★★★Neutral
“I haven't heard from Jason, so for the follow up I would rate him a 2. He did not follow up, but I don't have the budget for the project at this time anyway.”
Recommend Interlock★★★★★Strongly agree
“I would love to do the project if I had the money. It is an amazing product.”
“To be the most expensive roofing out there and a roof that is going to fade in color in 10-15 years iust blows my mind. Also, they need to work out their serviceability. It's not the salesperson that bad it's the service after him that has complaints.”
“Jason seemed like a nice guy. He was polite and knowledgeable. However, some of his criticisms of other roofing companies were outright false. He seemed like a used car salesman to me. I could not trust him.”
“The sales person was very good and the quality of the product is good. The supervisor of the installation crew did a bad job. I was supposed to make three payments, I paid the second payment and he put lien the property. I was supposed to make the the final payment once the work was complete. If there was a problem he should have just told me instead of putting a lien on my home. I lost $140,000 dollars and I hired another company to complete the project. I only I hired them to do the main house. I have another company that is doing my storage shed. I build custom homes and I had two clients drop out on me because of the lien he put on my property.”
“My experience with Interlock was great--the decision came down solely to cost.”
1 detailed ratings · Read the full survey →
Roof completed January 5, 2016
Detailed ratings
Recommend Interlock★★★★★Neutral
“I had a good experience with Interlock Roofing but I feel "recommend" is a strong word. I would tell others about my positive experience, even though we didn't choose them in the end.”
“Communication between the installer and head office may have made the problem solving of the snow guards smoother.Of course, having all the materials ready would have been better. Thank you for our roof. We feel secure and comfortable in the knowledge that it is durable and reliable and that we will not need another.”
“So far so good. I did some calling around and surveyed others who had had their roofs done by Interlock. Both people I spoke to were very happy with their investment.”
“When I called the number on my brochure, the receptionist didn't really impress me. I felt my call was an imposition. The initial contact was a bit clumsy.”
“Financing was not as expected. We believed that we were going to get 15 years at 6.0% to pay off the roof when we talked with the sales representatives. The official paper contract said that we got 10 years at 6.99%. Not sure where and why the difference occurred. In addition, the financial agreement arrived after they started the work. Since it is too early to state how the product has benefited and performed, we will be glad to fill out future surveys on longevity and warranty support of the product on our roof. Please clarify information about acid rain effects and paint durability in years.”
12 detailed ratings · Read the full survey →
Roof completed September 28, 2015
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
“Did not clarify about acid rain effects and paint durability in years.”
“In regards to the snow guards I requested I wasn't told in the beginning that it would only be on two sides of my house. They should have explained this when I requested them. After speaking to Bryan we got everything taken care of. When we toured the factory with Bryan he was very knowledgeable about the products. Even though he never answered several questions we had in regards to the project we felt he knew what he was talking about. The only thing that discouraged us is we felt rushed into getting the sale. Bryan was a little to pushy.”
“We are happy with the experience, however there was a miss communication a time on when they would not be here to work on the roof. There was a day when no employee showed up to work, due to weather(thinking it was going to rain). We are happy with the roof and the experience with the employees.”
“We were told that a supervisor would come by and check to see if the job was done properly. I would have liked for him to keep me posted on their progress and a follow up. I also had another referral that I turned into the website, it was one of my Wife's friends.”
“Pricing Was not impressed when office tried over charging me for extra shed I asked to be interlocked. Especially after I offered to haul away any garbage that was on site after work was completed.Installation crew definitely made this the best part of our experience with Interlock”
“Regarding their warranty, the salesperson made it sound to us like it was covered by a third party, but when we read the fine print, it was covered only by Interlock, not a third party. That was one reason we went with Penfold (their warranty is covered by a third party).”
4 detailed ratings · Read the full survey →
Roof completed May 12, 2015
Detailed ratings
Salesperson Punctuality★★★★★Agree
Salesperson Knowledgeable★★★★★Strongly disagree
“The people who came out looked at our project, gave us a quote and had us running all over town.”
“i can put 4 asphalt roofs on for the cost of one interloc roof. Other than curb appeal most \`homeowners will never benifit from a roof that will cost you that much.”
“Surveyor note: Gerald did not want to complete the survey. He said he had some problems and sent a letter to Interlock. The problems were taken care of, though, so he is satisfied enough.”
“I think the communication within the staff could have been better. We are so thankful for the donation to the children's charity. It was unexpected and we are very grateful!”
“I think that, for me, the only area that I should have asked more about was how Interlock was to handle the 'boundaries' between different surfaces, i.e. when meeting the chimney, the skylights, the vertical walls, etc. In the past, I have had to deal with the 'after effects' of these areas not being being properly recognized for the attention that they require/deserve.”
12 detailed ratings · Read the full survey →
Roof completed February 4, 2015
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
“I really appreciated Mr. Colin James knowledge for which he was very forthcoming when asked.”
“The only point of improvement occurred when we asked about why during the project the front window area was still leaking, and the response was not as reassuring as I hoped, which caused some angst. Final product was terrific and no leak had been detected since then.”
“There are new venting rules in British Columbia, and I was relying on them to know the required venting for my house. They did what they needed to do, but they learned the rules after working on my house. They could have known beforehand, but I am not mad about it.”
“They really, truly, could not have done any better. We've never experienced more professional service from all involved and would recommend Interlock to anyone. Well done!”
“I would recommend the product, but not all the workers. The product is really nice and worth the money, it's just that our security was compromised. When it was being installed we were going on a holiday, and nobody knew that except the company and 4-5 close friends. We got robbed two days after we left. They did the job perfectly. The workmanship is really good and the product is worth the money.”
10 detailed ratings · Read the full survey →
Roof completed November 29, 2014
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Communication★★★★★Neutral
“We'd been given a run-around before it was installed.”
“They could have started earlier. They could have finished in the daylight instead of working in the night. Their sales staff could have been more honest about a start date.”
12 detailed ratings · Read the full survey →
Roof completed December 3, 2014
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Agree
Employees Professionalism★★★★★Agree
Communication★★★★★Agree
“The staff communicates fine, but the sales department stunk.”
Installation Crew★★★★★Agree
Quality Of Materials★★★★★Agree
Quality Of Workmanship★★★★★Agree
Clean & Safe★★★★★Agree
Professional Completion★★★★★Agree
Problem Resolution★★★★★Agree
Schedule★★★★★Strongly disagree
“The sales staff said that I'd be done by the end of September, they weren't done until the end of November.”
“Maybe test with water hose to see if the water is not going to drip outside the gutter as it happened to me. With metal the water might run down faster if compared with cedar roof. Overall nice work and I can say only good things.”
12 detailed ratings · Read the full survey →
Roof completed December 15, 2014
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Strongly agree
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Agree
“Almost good, if was not for the dripping water in front of my house when it rains.”
Clean & Safe★★★★★Agree
“They try their best, but after they finish work I had to get some nails and aluminum from my drive way and front yard as it could hurt someone. Overall it was clean.”
Professional Completion★★★★★Agree
“the patch to fix the dripping water, looking from the top of my roof, does not look as nice as I wished.”
Problem Resolution★★★★★Agree
“Sometimes busy schedules make hard to come and fix the problem properly. I had a problem with dripping water in front of my house after they finish the work. They came to fix, but the problem persisted. Now they came for the second time and I see the worker trying to fix the problem with one hand and the other holding the ladder.”
Schedule★★★★★Agree
“I told before that I was going on vacation in December. I almost had to postpone my vacation due to not finish work. Even on the day of my departure the workers were trying to finish.”
“I have spoken to some neighbors because of the sign in the yard, but they did not ask about putting the sign out so I took it down because the sign says best roofers but because of the problems that are unresolved they are not the best roofers. The shake roof we had never leaked but when they took it off they removed 2 x 4's and they replaced it with smaller lumber.”
12 detailed ratings · Read the full survey →
Roof completed December 15, 2014
Detailed ratings
Sales Punctuality★★★★★Agree
Sales Knowledge★★★★★Agree
Employees Professionalism★★★★★Agree
Communication★★★★★Neutral
“I want someone to contact me in regards to repairing a window that was broken.”
Installation Crew★★★★★Strongly agree
“We had a problem with down spouts but they fixed it.”
Quality Of Materials★★★★★Neutral
“They had some wrong pipes and we ended up with a leak.”
Quality Of Workmanship★★★★★Strongly agree
“On the roof yes but the little stuff need more work.”
Clean & Safe★★★★★Strongly agree
Professional Completion★★★★★Disagree
“I do not consider it completed.”
Problem Resolution★★★★★Disagree
“Still awaiting resolution.”
Schedule★★★★★Neutral
“Did not pin down a schedule and it was hit or miss.”
“I think the company has a time management problem and a communication problem. It seems to me each time I would phone them, they were hard to reach. As it was, I had to wait until they finished so I could retrofit the sofits. I had to work into December. If not for them, I would have finished in September. If anybody asks, I will recommend them.”
12 detailed ratings · Read the full survey →
Roof completed September 30, 2014
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Agree
“There were some times we couldn't get hold of him.”
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Strongly agree
Professional Completion★★★★★Strongly agree
Problem Resolution★★★★★Strongly agree
Schedule★★★★★Neutral
“The project was quite late. We were told it would take about 6 weeks and it took well over 15 weeks.”
“Our biggest concern was the things that went into dumpster rather then being recycled. they were trying to get the job done as quickly as possible, which we were glad for but they threw a lot of stuff in the dumpster. They did in 3 days instead of a week, which was pretty impressive. We had a problem getting rid of the dumpster, but that was a more a problem with the dumpster company.”
“Interlock Roofing could have improved in terms of the scheduling. When they said they were initially going to be able to do it, it got moved back two or three times. We were afraid the weather was going to catch up and it wouldn't be good if that happened.”
12 detailed ratings · Read the full survey →
Roof completed October 6, 2014
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Strongly agree
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Strongly agree
Professional Completion★★★★★Strongly agree
Problem Resolution★★★★★Strongly agree
Schedule★★★★★Neutral
“There were some issues, nothing major, just some setbacks.”
“Scheduling fell short of my expectations. It's good. The only thing was when he left and I started looking, some of the cuts looked like it was quick. I don't know if that will be covered up by what's not done yet but it's good and I am satisfied.”
“I would have liked a little more time to talk with the installers about the care of the roof. After it was installed everything was great but we didn't get to talk to them about going up on the roof afterwards and things like that. I tried to contact Interlock Roofing but they haven't gotten back to me. The warranty is a little different than what the salesman told us it would be.”
“Construction crew were amazing in everyway. Office staff need to be more informative about start dates. It doesn't matter if a project gets delayed but you need to give the homeowner more then 24hrs - 0 hrs notice when the new start date is likely to happen.”
“I think communication could be improved between the office staff and the customer. I was not notified of the delivery date of the product, nor was I notified in a timely manner regarding the amount of strapping I was providing, nor was I notified when the disposal bin was to arrive. At the end of the project we, the customer had to arrange the removal of the bin. I also didn't appreciate the after-the-fact emails that were strictly to CYA (cover your ass) from the office staff. I hope when I put my addition on in a couple of years, that these same four fellows will be here to put that roof on as well. Thank you.”
“The whole experience was great, however there were a few things we feel could have been better. We dont recall getting a call from Interlock to let us know they were shipping the materials. The first we heard of the delivery was the shipping company calling looking to deliver. The experience with Interlock was great. The crews were always on time and worked non-stop throughout the day. This is a hard quality to find in our area. The roof looks great and definitely adds curb appeal to the house. We wanted the best and feel Interlock delivered just that.”
“We are getting our roof done right now and have also installed snow guards as well. Our experience with BC’s Best Roof / Interlock has been thus far excellent. Everyone from the sales crew, service manager, removal crew, and roof installers have been professional. We must commend the 3-4 roofers that have been working right through the rainstorm trying to get our roof complete. Plus they all cleanup at the end of each day that they work.”
Roof completed October 24, 2014
Edmond C.
Burnaby, BC · 2014 · Roof from 2014
★★★★★
“Ensure the staff has had safety training for working at heights and other related job task items; ex. proper gloves to wear; etc. Sorry; do not recall a Robert Bell as one of your team members I worked with.”
“For other people getting quotes from Interlock, it was disappointing to have to find out through our asking them questions that they lay their roofing product over the top of the existing roof without removing it, and that they weren't open about it. They don't openly discuss this with you. If we hadn't asked, we wouldn't have known.”
“I might recommend them. I paid $50,000, and shouldn't have to chase them down to finish the work. The check has been cashed, and I don't feel like a priority. They haven't finished the roof. They have to finish the job after they commit to it. I could get them 12 other jobs just by networking, but I don't have a completed job. I'm still waiting after paying $47,000.”
“I think they could do better with capping off the ends of the levels. I think they should be wrapping the interlocking completely around so there are no open spaces left at the ends of the roof. I think its a fantastic roof.”
12 detailed ratings · Read the full survey →
Roof completed July 5, 2014
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Strongly agree
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Agree
“I still have a hanging ease trough that I have to reattach. The downspout wasn't properly attached, it's hanging from the roof of the third story.”
“The Interlock installation crew was friendly, professional and very hard working. It was a pleasure having them on my property. Always willing to share information and update on progress. An excellent experience.”
“Interlock Roofing could have improved the during the project by communicating better and sending out professional people. I think the materials Interlock Roofing uses is good but I think the workmanship was not.”
12 detailed ratings · Read the full survey →
Roof completed June 30, 2014
Detailed ratings
Sales Punctuality★★★★★Strongly agree
“Scott was my salesman.”
Sales Knowledge★★★★★Strongly agree
“My salesman was Scott.”
Employees Professionalism★★★★★Neutral
“They were not professional”
Communication★★★★★Neutral
Installation Crew★★★★★Disagree
“They were not experienced professionals working on the project.”
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Neutral
“It was not finished professionally and they never phoned me or followed up with me to see if I was pleased with the job and I did not find that professional at all.”
Clean & Safe★★★★★Strongly agree
Professional Completion★★★★★Neutral
“It was not professionally done, the material was really good but the job was not a professional finish.”
Problem Resolution★★★★★Neutral
“I think the crew was trying to get done as fast as they could and they were not very cooperative.”
Schedule★★★★★Neutral
“They were not completely on schedule, they said the job would take about 4 days and it turn into 18 days the guys were really nice but they have no experience at all.”
“I did most of the clean up around the house while he was working on the roof. It was a one-man installation. At the end of the job my wife asked if he had cleaned the gutters out like they said they would, and he hadn't. We had to clean them and took out a grocery-sized bag of debris.”
“Notify the clients of the daily routine. Inform them when installers cannot come for any reason. We never anticipated that the project would drag out for 6 weeks when we were told it could be completed in a few days. Nice roof!! Many positive comments from neighbors and friends”
“I found the sales staff to be very knowledgeable, and the installers arrived on time and kept the place very clean throughout the whole process. They did a really good job and answered all my questions. I'm really happy with the final results! I can't thing of anything at this time.”
12 detailed ratings · Read the full survey →
Roof completed April 19, 2014
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Strongly agree
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Strongly agree
Professional Completion★★★★★Strongly agree
Problem Resolution★★★★★Strongly agree
Schedule★★★★★Strongly agree
Likely To Recommend★★★★★Strongly agree
“I found the sales staff to be very knowledgeable, and the installers arrived on time and kept the place very clean throughout the whole process. They did a really good job and answered all my questions. I'm really happy with the final results!”
“I recommend Interlock Roofing to anyone in the market for a new roof. The crew is professional and nice and they answered all of my questions. I am extremely satisfied.”
12 detailed ratings · Read the full survey →
Roof completed March 24, 2014
Detailed ratings
Sales Punctuality★★★★★Agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Strongly agree
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Strongly agree
Professional Completion★★★★★Strongly agree
Problem Resolution★★★★★Strongly agree
Schedule★★★★★Strongly agree
Likely To Recommend★★★★★Strongly agree
“I recommend Interlock Roofing to anyone in the market for a new roof. The crew is professional and nice and they answered all of my questions. I am extremely satisfied.”
“Overall , I am very satisfied with my new roof. It only took a week to complete. Mike the installer did a very nice job , with as little disruption as possible. I am happy to say that I will not have to worry about my roof again. I was very satisfied with the project in it's entirety. Very satisfied”
12 detailed ratings · Read the full survey →
Roof completed April 10, 2014
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Agree
Employees Professionalism★★★★★Agree
Communication★★★★★Agree
Installation Crew★★★★★Agree
Quality Of Materials★★★★★Agree
Quality Of Workmanship★★★★★Agree
Clean & Safe★★★★★Agree
Professional Completion★★★★★Agree
Problem Resolution★★★★★Agree
Schedule★★★★★Agree
Likely To Recommend★★★★★Agree
“Overall , I am very satisfied with my new roof. It only took a week to complete. Mike the installer did a very nice job , with as little disruption as possible. I am happy to say that I will not have to worry about my roof again.”
“Excellent product and workmanship. Costly but peace of mind in the long run to not have to address this matter again in a few years. Michael R. Communication was a bit off, as we were waiting for the delivery of material.”
“To whom it may concern, Interlock Industries: I am writing to boast of my new roof, that I am l 00% satisfied with both the roof itself and the service of installation. The installers arrived promptly, as they had planned ahead of time.”
Roof completed October 26, 2011
Erin W.
Kamloops, BC · 2011 · Roof from 2011
★★★★★
“When I was doing the research on replacing my roof on my house, I was looking for a more environmentally friendly material and something that would keep my house cooler after a hot, sunny day. At one of the environmental fairs I attended, I picked up a brochure describing all types of roofing materials.”
Roof completed August 26, 2011
Daniel R.
Vancouver, BC · 2011
★★★★★
“Well, the time had arrived – we needed to replace our shake roof, what to do, what to do! After perusing the options, we called Interlock Roofing and a young man (young to us) named Colin came to the house with facts & figures and some really great samples that included a black shake style that caught our attention. Interlock Roofing makes a great permanent replacement for old moss ridden, algae eaten cedar shakes, and it was just too attractive to pass up so we signed up.”
“To whom it may concern, We are very happy with the look of our new roof. michael Hayes, the prime installer was great to deal with and he and his crew worked hard.”
Roof completed May 31, 2011
Dianne and Jerry F.
Victoria, BC · 2011 · Roof from 2011
★★★★★
“To Interlock Metal Roofing (BC) Ltd. The roofing crew, Antonio, Dan and Tyson did the roofing job in a timely fashion. They were neat, tidy and trust worthy. I would highly recommend them.”
Angelika T.
Courtenay, BC · 2011
★★★★★
“Dear Interlock, Just a note to say Thank you for a beautiful roof. Your employees did an excellent job. They were hard working, persevered through poor weather and finished the project in very good time. They were always friendly and accommodating. We’re very pleased and will recommend your roof to everyone!! Thanks again.”
Roof completed February 10, 2010
Vic and Joan P.
Richmond, BC · 2010 · Roof from 2010
★★★★★
“To Whom It May Concern: On November 15-19th, your Lifetime Roofing System was installed of which we are very pleased with. Nick and Dave, the two men who installed our roof, we found them to be very courteous and hard working, polite and ready and willing to answer any questions or concerns we may have had. We would also like to praise them for their diligence, arriving before 8:00am., working untl well after dark each evening. We feel that Nick and Dave are a very valuable asset to your company, and would highly recommend them to anyone for their workmanship.”
Roof completed November 19, 2010
Bob and Linda O.
Parksville, BC · 2010 · Roof from 2010
★★★★★
“Dear Interlock: We first saw this house just over a year ago we fell in love with it. At the time we realized the original roof, first growth cedar shakes, was due for replacement so we went hunting for some suitable material. When we saw the Interlock roof we sensed it had what was necessary to protect the house as well as compliment its character. Once we saw the results we knew we chose well. Once we started staying in the house we noticed when it rained there was an extra volume of water coming down the valleys where two main roofs came together. It was a small flaw perhaps in the original design but something which required a little ingenuity to remedy. Your installer Antonio managed to drop by just before Christmas to fix another small problem and fortunately a solution for the valley deluge. He managed to do just that a few days after Christmas on his way back up Island. It looks like his remedy is working. I guess time will tell if it lasts as long as the roof. Either way we would like to commend his efforts and thank you all for a job well done.”
Roof completed May 15, 2006
Ken and Inge M.
Nanaimo, BC · 2010 · Roof from 2006
★★★★★
“Job well done. Will strongly recommend Interlock Roofing (3 inquiries so far). 1. Did you receive the products and services presented to you by our company representative? 100% 2. Are you happy with the appearance of your new roofing system? 100% 3. Please rate your experience with our installation team 100%”
Roof completed September 10, 2010
Gino and Anna Maria M.
Burnaby, BC · 2010
★★★★★
“I deeply appreciate Steve and Will’s excellent roofing. Did you receive the products and services presented to you by our company representative? / 100% Are you happy with the appearance of your new roofing system? / 100% Please rate your experience with our installation team / 100% Were our installers courteous and professional in their work? / 100% Was all of the excess debris removed from your property and the area thoroughly cleaned up upon completion of the installation? / 100% Would you recommend our company to others as dealing fairly and in good faith? / 100%”
Roof completed August 12, 2010
Jung-Tang L.
Port Moody, BC · 2010 · Roof from 2010
★★★★★
“Customer Satisfaction 5/5 Installers did a great job. From ‘A Happy Customer’”
Roof completed July 21, 2010
Pat W. and Mike W.
Victoria, BC · 2010
★★★★★
“Roof looks very good! 1. Did you receive the products and services presented to you by our company representative? 100% 2. Are you happy with the appearance of your new roofing system? 100% 3. Please rate your experience with our installation team 100% 4. Were our installers courteous and professional in their work? 100% 5. Was all of the excess debris removed from your property and the area thoroughly cleaned up upon completion of the installation? 100% 6. Would you recommend our company to others as dealing fairly and in good faith? 100%”
Roof completed June 12, 2010
Peter O.
Port Moody, BC · 2010 · Roof from 2010
★★★★★
“Michael was excellent. He worked hard and was very courteous. Did you receive the products and services presented to you by our company representative? / 100% Are you happy with the appearance of your new roofing system? / 100% Please rate your experience with our installation team / 100% Were our installers courteous and professional in their work? / 100% Was all of the excess debris removed from your property and the area thoroughly cleaned up upon completion of the installation? / 100% Would you recommend our company to others as dealing fairly and in good faith? / 100%”
Roof completed June 12, 2010
Kevin B.
Maple Ridge, BC · 2010 · Roof from 2010
★★★★★
“So far lots of positive remarks from the public when they drive by. Did you receive the products and services presented to you by our company representative? 100%. Are you happy with the appearance of your new roofing system? 100%. Please rate your experience with our installation team 100%.”
“We have recently had an Interlock Lifetime Roofing System installed on our house. The initial questions and concerns we had were answered by Colin to our full satisfaction. Upon doing our due diligence prior to agreeing to the job we found that both the price and quality of the Interlock product were unmatched in the marketplace. The job was done in a timely and professional manner in all ways. We are very happy with the results.”
Roof completed May 29, 2010
Eric G.
Vancouver, BC · 2010
★★★★★
“We knew we would require a new roof soon, so when information about Interlock Roofing Systems arrived, the timing was great. We were very impressed with the product and the lifetime warranty for both the material and the installation.”
Roof completed April 17, 2010
Jennifer Rice and Ernest S.
Summerland, BC · 2010
★★★★★
“To Whom it may concern: We had our new roof installed approximately eight months ago. It enhances the look of the house and just looks GREAT! We often see people stop as they walk, or are driving by and we know they are checking out the roof just as we do every time we turn on to the street heading home.”
Roof completed August 19, 2009
Alan O.
Mission, BC · 2010 · Roof from 2009
★★★★★
“Very positive experience! Did you receive the products and services presented to you by our company representative? 100% Are you happy with the appearance of your new roofing system? 100%”
Roof completed March 22, 2010
Alfred C.
Abbotsford, BC · 2010 · Roof from 2010
★★★★★
“Nick & Dave were great. Very thorough and professional. I do not know too much about roofs but the men made us feel good about the job. Did you receive the products and services presented to you by our company representative? 100%. Are you happy with the appearance of your new roofing system? 100%.”
Roof completed March 6, 2010
Thomas V.
Maple Ridge, BC · 2010 · Roof from 2010
★★★★★
“Installers did a great job. From ‘A Happy Customer’.”
Roof completed February 22, 2010
Doug H.
Abbotsford, BC · 2010 · Roof from 2010
★★★★★
“Customer Satisfaction 5/5 We were very pleased with the attitude of the installation team, their hard work and solving problems on the old part of the house.”
Roof completed February 15, 2010
Edgar and Wilfrud R.
Tsawwassen, BC · 2010 · Roof from 2010
★★★★★
“To Whom It May Concern: Thanks Mike for the great work you have done on our home. The roof looks great, but more importantly, we are glad to know that the roof will provide us many years of comfort and protection. Many thanks for a job well done. It was very much appreciated.”
Roof completed February 1, 2010
Jeremy H.
Burnaby, BC · 2010 · Roof from 2010
★★★★★
“We really appreciate Mike and Mike’s hard work and good attitude on a job that presented some extra challenges. We were very happy with the whole process. Kirby, Todd and Mike and great representatives for the company. Finally, the roof looks fantastic in every detail.”
Roof completed February 1, 2010
Kevin and Lise O.
Mission, BC · 2010 · Roof from 2010
★★★★★
“Dear Todd, I just wanted to thank you and Interlock Roofing for the wonderful job Rod and Tarek did on my new roof. I am so pleased with their work and of course, with the roof itself. I will be recommending Interlock to everyone I can. I think it is the best decision I could have made. I was very impressed with Rod and Tarek. They were very personable and totally professional. There were a few hiccups along the way that they handled calmly and well. One example is that I have a plastic panel roof over my back porch. They had to remove it to replace the fascia board underneath. They devised a plan and carried it out. The roof is back in place as it was and they sealed the opening between it and the house roof so there is no leakage at all. I asked to keep the old fascia boards that were in not too bad shape and they placed them in my back yard for me, throwing away the really rotten ones. I had a delivery while they were here and the delivery man just dropped the shed in the garage and left the pallet. Rod grabbed it and carried it to the guy and told him to take it away. Then Rod and Tarek moved the shed to a better place for me. As you can see, they not only did a fast and professional job on the roof, but went beyond their job to help me with a few little things, which I greatly appreciated. Thank you again for doing such a great job. I would love to have your job sign on my front yard so that people can see who did my roof and as I said, I will gladly recommend Interlock to any and all.”
Roof completed January 28, 2010
Donna W.
Delta, BC · 2010 · Roof from 2010
★★★★★
“I am not a roofer and it looks good from what I can see. Did you receive the products and services presented to you by our company representative? 100%. Are you happy with the appearance of your new roofing system? 100%. Please rate your experience with our installation team 100%.”
Roof completed January 25, 2010
Dwight H.
Maple Ridge, BC · 2010
★★★★★
“Our son, who builds high end homes on Vancouver Island, had seen Interlock roofs in the course of his work and recommended that we look into this company when the time came to replace our aging roof. We were impressed with the immediate response we got from the company when contacted and the speed with which the project came to life.”
Roof completed December 23, 2009
Denny Bohmer and Susan M.
Nanoose Bay, BC · 2009
★★★★★
“Thank you so much for all your efforts in installing our new Interlock Roof. You and your team were professional and courteous going over and beyond the scope of work expected. We and our neighbors were thoroughly impressed with how neat and tidy you were at containing the excess debris.”
Hy
Whistler, BC · 2009
★★★★★
“We had our Interlock metal roof installed this summer and had the pleasure of dealing with Dave Olafson who thoroughly informed us of all the benefits of an Interlock roof and all of the various options available. Mr. Olafson was very easy to get along with, professional, answered all of our questions and helped us with our final decision.”
Roof completed September 13, 2009
Aida Wilson and Brian G.
Vernon, BC · 2009
★★★★★
“We are very happy with our new aluminum shake roof by Interlock Roofing. What you see in the brochures is what you get. The people at Interlock are friendly, and efficient and create a roof that we will never have to be replaced. Our neighbors all like our roof. A realtor, who lives down the street, told us we have just increased the value of our house.”
Bert and B.
Victoria, BC · 2009
★★★★★
“Just a short note to say how pleased I am with my Interlock Roofing System. The product has surpassed my expectations as far as looks and functionality are concerned. All of my neighbors have commented on it favourably, and I have had people stop me on the street to discuss its attributes. The installation was just as advertised – expedient and professional. The crew went above and beyond to ensure the job was to my liking. The acid test for any job is the answer to the question, “If you were to do it again would you use BC’s Best Roof and the Interlock System?” My answer to this is a resounding “Yes!” Thank you.”
Roof completed July 31, 2009
Michael S.
Salmon Arm, BC · 2009
★★★★★
“Just wanted to let you know that Mike was really great. Very friendly, cleaned up after himself, worked very hard even in 28°C temperature and his workmanship looks excellent. Brian and Barb Holland Ladner, BC”
Brian and Barb H.
Ladner, BC · 2009
★★★★★
“We just had our roof finished last week, What a difference! Lots and lots of compliments, Antonio, Tyson and Jamie were very professional, always on time, hardworking, a great bunch of guys.”
Roof completed April 30, 2009
Peter and V.
Chemainus, BC · 2009 · Roof from 2009
★★★★★
“To Whom It May Concern: After considering many different roof styles and systems, I chose Interlock because I was tired of curling and cracking old duroid roof shingles. My problem was unique, in that, I was surrounded by large fir trees, which shed unlimited needles on my roof, not to mention moss problems. This product answered my concerns.”
Roof completed December 8, 2008
Lenny V.
Campbell River, BC · 2008
★★★★★
“To whom it may concern: We were very pleased with the professionalism of Rod and Richard Clark, our roofing crew. Rod could foresee possible problems, articulate and resolve them much to our delight; i.e. the possible need for snow guards regarding climate change. They made an extra effort with the detail work. Rod is very knowledgeable, hard working and polite. We highly recommend them.”
Roof completed July 9, 2008
Sarah Bradway and Vello E.
Squamish, BC · 2008 · Roof from 2008
★★★★★
“I am writing this letter to commend your crew on the great work that they have done installing my new aluminum shake roof. Brett Gellibrand and his apprentice Joe Loch have worked diligently in spite of a lot of adverse weather throughout this week. They have managed to complete the work in good time, even though frequent rain interrupted many plans.”
Roof completed October 6, 2007
Nick H.
Powell River, BC · 2007 · Roof from 2007
★★★★★
“From start to finish, we were impressed with Interlock Roofing. From delivery of the roofing materials to the “roofers”. Interlock Roofing employees are professional not only in the way they take safety precautions but also in the way they conduct themselves. Our home was kept tidy from start to finish. Throughout the process, any concerns we had were answered to our satisfaction. Neighbors and passersby are very impressed with our new roof.”
Dave and Bonnie M.
Surrey, BC · 2006
★★★★★
“My wife and I are very happy with our new aluminum roof. It is very attractive and "permanent." It was interesting to watch the skill of the roofers cutting, shaping and fitting the roof components.The roofers were skilled and hard working. Their "clean-up" at the end of each day was efficient. Thank you Interlock Roofing for a job well done.”
Roof completed January 29, 2006
T.R. M.
Chilliwack, BC · 2006
★★★★★
“As agreed with Marketing and Special Sales Promotions representative Bob Hunter, I am taking this opportunity to relate my full satisfaction with the Interlock Roofing System.”
“To Whom It May Concern: I first encountered Ted Rector at the Nanaimo Home Show in 1999. I quickly made an appointment and consequently bought my first Interlock roof. We absolutely loved the roof!”
Roof completed March 30, 2000
Lori Bennett and Mike V.
Lantzville, BC · 2005 · Roof from 2000
★★★★★
“We are very pleased to acknowledge Interlock Roofing to send the qualified installer Mr. Michael Hayes for the completion of the new roof with Interlock's product - Aluminum sheets. The high skills, rich experience and great responsibility lead Mr. Hays to perform this job very well. We are comfortable with the good installation work along with the life-warrant quality of Interlock's product. We believe it was the right decision choosing Interlock Roofing.”
Roof completed July 1, 2004
Ming Z.
Coquitlam, BC · 2004 · Roof from 2004
★★★★★
“We have just had our aluminum roof installed by your company, in a charcoal grey with the tile effect. It looks just fantastic, better than we could have imagined.”
Roof completed October 3, 2003
Carl and Seon B.
Kamloops, BC · 2003 · Roof from 2003
★★★★★
“We recently had our aging asphalt roof replaced with your Interlock Roofing System and I must compliment you on your product. When your salesman made the initial sales call we were presented with a complete roofing system package which looked ideal for our requirements.”
Roof completed October 7, 2002
James and Mary-Anne R.
Langley, BC · 2003 · Roof from 2002
★★★★★
“I would like to take this time to thank you and your installers for the high-quality workmanship and timely installation of my new Interlock metal roofing system. The installation was very well performed and in a timely manner. I have had no problems in recommending your company and product to many of my friends and family when the topic of roofing has come up. We have already noticed the benefits that the salesperson had sold us on and we look forward to many years of hassle-free “coverage” your system provides.”
Roof completed March 16, 2002
Lock C.
Coquitlam, BC · 2003 · Roof from 2002
★★★★★
“This letter regards the installation of a new roof on our house using your products. First of all, we are extremely pleased with your product. We would be happy to recommend it as an excellent product. Next, I would like to commend you on your choice of an installer for our new roof.”
Roof completed May 2, 2002
M.A. L.
Ladysmith, BC · 2002 · Roof from 2002
★★★★★
“Recently we had a cedar shake roof replaced by Interlock Metal Roofing (BC) Ltd. The installers did a superb job. They were courteous, friendly and very cooperative. We can highly recommend them to anyone thinking of re-roofing their house.”
Roof completed March 7, 2002
H. B.
Maple Ridge, BC · 2002 · Roof from 2002
★★★★★
“There are two reasons for this letter to you. First, both my wife and I wish to express our satisfaction with your roofing product. We are extremely pleased with the completed result and the enhancement to our home. Second, we wish to take this opportunity to commend your roof installer Mr. Larry Koster he is the kind of exceptional employee that any employer would be fortunate to have working for him.”
Roof completed March 25, 2002
Mr. and Mrs. K.J. G.
Nanaimo, BC · 2002 · Roof from 2002
★★★★★
“Dear Sir: Today our beautiful new roof is completed. We are very pleased with the quality of your product as well as the genuinely dedicated employees that we have had the pleasure of meeting.”
Roof completed May 25, 1999
Connie Wilson and Sandy M.
Duncan, BC · 1999
★★★★★
“Communication between the installer and head office may have made the problem solving of the snow guards smoother. Of course, having all the materials ready would have been better. Thank you for our roof. We feel secure and comfortable in the knowledge that it is durable and reliable and that we will not need another.”
Roof completed December 22, 2015
Cameron and Sarah W.
New Westminster, BC
★★★
“My experience with Interlock was great--the decision came down solely to cost.”
Roof completed January 5, 2016
Amanda F.
Vancouver, BC
★★★★★
“We just can't afford to do it right now.”
Roof completed December 9, 2015
Macintosh
North Saanich, BC
★★★★★
“N/A As you can see from high ratings given above, we are very happy.”
Roof completed February 25, 2016
Samantha and Harold G.
Maple Ridge, BC
★★★★★
“So far so good. I did some calling around and surveyed others who had had their roofs done by Interlock. Both people I spoke to were very happy with their investment.”
Roof completed December 10, 2015
Derek P.
Victoria, BC
★★★★★
“I'm looking forward to the summer months to see how much cooler my house will be.”
Roof completed December 22, 2015
Ian Gibson and Linda P.
Vernon, BC
★★★★★
“They could have given a little more protection to my garden.”
Roof completed December 9, 2015
Taryn M.
Surrey, BC
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